Manager, Business Analysis

At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:

• Putting people first and building relationships with intention

• Seeking out and embracing new ideas

• Believing that how we do things is as important as what we do

Roles Specifications

Location | Edmonton, AB.Calgary,AB. Vancouver, BC. Toronto, ON. Winnipeg, MB.

The overwhelming majority of our employees say CWB is a Great Place to Work®

We’re different from the big banks in the way we engage our employees - caring, responsive, and armed with an obsession for growing talent. Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation.

Our employees love CWB. You’ll love it here too.

We are seeking an experienced and dynamic Manager of Business Analysis to lead a team of contract business analysts. In this role, you will be responsible for managing, coordinating, and developing a team of business analysts who support various projects across the organization. You will ensure that the team delivers high-quality analysis, fosters collaboration with stakeholders, and drives successful project outcomes.

People & Process Management

• Lead and manage a team of contract business analysts, providing guidance, support, and mentorship to help them achieve the project goals.

• Develop and implement strategies for continuous improvement in business analysis practices within the team.

• Conduct interviews, select candidates, hire, and onboard new contract Business Analysts based on project needs.

• Oversee resource allocation, ensuring that the right analysts are assigned to the right projects based on the needs of the project, and the skills of the Business Analysts.

• Track contract durations, prepare for and manage upcoming contract terminations, and handle extensions, reallocations, and offboarding as needed.

• Foster a collaborative and inclusive team culture, promoting knowledge sharing and professional growth.

Stakeholder Engagement

• Act as the primary point of contact between the business analysis team and key stakeholders, including project managers, product owners, and senior management.

• Ensure that stakeholder expectations are clearly understood, communicated, and met by the business analysis team.

Project Delivery:

• Oversee the successful delivery of business analysis services for projects, ensuring that deliverables meet quality standards identified in our Standard Operating Procedures (SOPs), and are aligned with business objectives.

• Review and approve key project documents, including business requirements, functional requirements, process maps, and transfer to operations documents.

• Monitor project progress and provide regular updates to stakeholders on the status of business analyst activities.

Performance Management:

• Establish and track key performance indicators (KPIs) for the business analysis team to measure success and identify areas for improvement.

• Assist in the ongoing development of Standard Operating Procedures (SOPs), Requirements Management, and Business Analysis knowledge base, through our Confluence and Jira platform.

• Bachelor’s degree in business administration, Finance, Computer Science, or a related field. An MBA or relevant certification (e.g., CBAP, PMI-PBA) would be a plus.

• A minimum of 7 years of experience in business analysis, with at least 2 years in a leadership or management role.

• Proven experience in managing and developing a team of business analysts.

• Excellent communication, negotiation, and stakeholder management skills.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Proficiency in business analysis tools and methodologies, including experience with Agile frameworks.

• Previous experience in contract/consultancy work would be a plus.

• Strong understanding of the banking industry and its regulatory environment would be a plus.

Your success is our obsession! And our award-winning culture & benefits back it up.

Proudly recognized by Great Place to Work® in 2024 as one of Canada’s top 50 Best Workplaces & member of Waterstone Human Capital’s Most Admired Corporate CulturesTM Hall of Fame.

Wellness matters. We offer an award-winning benefits package that includes:

• Hybrid work environments
• Everyday flexibility
• Generous company-funded health coverage
• Health care spending account
• A flexible wellness program
• generous time-away options to unplug, rest & recover

Career development. We commit to our employees’ development and help them reach their professional goals with:

• Organization wide coaching services
• Mentorship
• Education support & training programs

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

#LI-JL1

As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.

* Position closes at 12:01am on the close date identified below.