Senior Special Loans Officer

At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:

• Putting people first and building relationships with intention

• Seeking out and embracing new ideas

• Believing that how we do things is as important as what we do

Flexible work location: Edmonton, AB

Optimum Mortgage is the residential lending division of Canadian Western Bank, and we are the fastest growing business in the company! We are looking for individuals to join our growing team who are hardworking, confident and has an entrepreneurial spirit. Optimum Mortgage is a place someone like you can grow your career, so check out the details about this exciting opportunity.

We are seeking a Senior Special Loans Officer to support the Manager, Special Loans in the administration of foreclosure and property management for delinquent accounts. The position will be responsible for coordinating the management of activities relating to risk factors in compliance with CWB and regulatory requirements.

Do you have skills in communication and teamwork? Do you thrive in a lightning quick, rapidly evolving environment and love nothing more than finding ways to overcome a challenge? If you found yourself saying “that’s me!” then we want you to come work at Optimum Mortgage.

• Complete required payments accurately and timely for condo arrears, delinquent taxes and property insurance. Manage other expense payments to protect the bank’s security interest.

• Management and administration of high risk and/or watch accounts on CREWS as applicable, as well as completion of all related internal reporting.

• Complete necessary upgrades/downgrades on all related systems as well as completion of all related internal reporting.

• Complete required external reporting on bankruptcy and consumer proposals.

• Complete documentation required to refer delinquent accounts to the appropriate solicitor.

• Process payments/payouts on mortgages that in default.

• Prepare and review various month-end reports and exception reports to ensure they are completed in accordance with established procedures and timelines.

• Actively manage the expenditure process so that all appropriate fees can be recovered through the foreclosure process.

• Participate in managing the legal process for foreclosure files, interacting with attorneys and third parties with the Manager, Special Loans.

• Produce management reports and other reporting as required.

• Complete initial impaired loan reports and submit to the appropriate department.

• Contact borrowers to negotiate solutions for bringing tax arrears, HOA and condo arrears up-to-date to ensure the bank’s security is not in jeopardy.

• Work cohesively with other departments in relation to high risk/watch accounts.

• Identify & implement operational improvement opportunities to increase the efficiency of the default management function.

• Stay current with relevant regulatory requirements and industry leading practices and default management trends. Apply the knowledge, where applicable, while carrying out collection practices or other relevant responsibilities.

• Diploma/Certificate in legal administration.

• Experience in credit or mortgage administration would be an asset.

• Minimum 3+ years of experience in real estate foreclosure. Equivalent relevant professional experience in the mortgage lending or legal industry will be considered. Previous experience in loss mitigation would be an asset.

• Familiarity with foreclosure process.

Personal Proficiencies

• Proven ability to manage multiple work streams simultaneously, manage priorities and meet deadlines in a fast-paced environment while maintaining accuracy.

• Strong communication skills, both written and verbal.

• Strong problem solving ability and analytical skills with the ability to effectively process a large volume of information.

• Candidates must be comfortable learning new systems, and working in multiple systems.

• Excellent interpersonal skills and relationship-building skills.

• Willingness and proven ability to keep abreast of current industry, regulatory and policy developments which impact Optimum Mortgage's default management process.

• Ability to work with minimal direct supervision and demonstrate appropriate initiative when making decisions.

• Proficient in Microsoft Office applications.

Why work with us?

Your success is our obsession! And our award-winning culture & benefits back it up.

Proudly recognized by Great Place to Work® in 2023 as one of Canada’s top 50 Best Workplaces & recipient of Waterston Human Capital’s Most Admired Corporate Culture 2023.

Wellness matters. We offer an award-winning benefits package that includes:

• Hybrid work environments

• Everyday flexibility

• Generous company-funded health coverage

• Health care spending account

• A flexible wellness program

• generous time-away options to unplug, rest & recover

Career development. We commit to our employees’ development and help them reach their professional goals with:

• Organization wide coaching services

• Mentorship

• Education support & training programs

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

Invest in your career with CWB Wealth. Learn more about us & apply today.

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As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.

* Position closes at 12:01am on the close date identified below.