Department Secretary - Concurrent Outpatient Medical Psychosocial Addiction Support Service-camh

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system - a world where Mental Health is Health.

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The Centre for Addiction and Mental Health (CAMH) is seeking a full-time, permanent (1.0 FTE) Department Secretary experienced in the area of medical office management to work in within COMPASS. Reporting to the Manager, the successful candidates will work collaboratively with the clinical team to provide administrative support and ensure the smooth and effective operation of the service. This position requires a considerable degree of patient/client contact, both in person and over the telephone as well as exercising the utmost discretion in maintaining confidentiality. Your accountabilities will include reception desk coverage, triaging incoming telephone inquiries from clients, families and community agencies/physicians, booking client appointments, document preparation, faxing, inter service correspondence, organization and management of daily clinical service schedules. You will conduct data entry for registering and discharging clients as well as daily input of client visits. You will be preparing and managing clinical charts, filing and photocopying clinical documents, and ordering medical and administrative supplies. You will also perform other administrative duties such as the scheduling of meetings, preparation of agendas, taking of meeting minutes, entry of other clerical data, managing wait-times and other duties as assigned to contribute towards the general functioning of administrative work on the third floor of the Bell Gateway Building. You will support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. The position is Monday to Friday, with potential evening work. This position is located at 100 Stokes Street.

The successful candidate will possess a one-year Community College diploma in Office Administration or a related discipline, plus 2 years secretarial/administrative experience. A diploma in medical administration is considered an asset. You will have sound analytical and problem-solving skills and also possess strong administrative skills, including the ability to maintain accurate records, familiarity with accounts payable/receivable, and general office management. You must be proficient with web-based databases and programs, Microsoft Office applications such as Microsoft Word, Excel, PowerPoint, and the Internet. Familiarity with I-CARE, use of Message Centre as well as electronic patient charting is essential. You must demonstrate sound judgment and the ability to interpret and apply policies and procedures. You will be able to work collaboratively within a fast-paced and dynamic team environment. Experience with REDcap or other database management and statistical programs would be considered a further asset. Superior written and verbal communication, interpersonal and organizational skills to deliver exceptional patient care, is also necessary. Understanding of medical and pharmaceutical terminology is an asset. As the successful candidate you must have experience dealing with clients/staff/external agencies from diverse cultural and ethnic backgrounds, and demonstrate high levels of interpersonal skill and diplomacy. Bilingualism (French/English) and/or proficiency in another language would be an asset.