Department Secretary - Work Stress and Health Clinic-camh

The Centre for Addiction and Mental Health (CAMH) is seeking eight (8) full-time, permanent Department Secretaries to work in the Work Stress, and Health Clinic. Reporting to the Manager, to provide administrative support where needed and ensure the smooth and effective operation of the service. This position requires a considerable degree of client contact, in person, on the telephone as well as virtually. Therefore, exercising the utmost discretion in maintaining confidentiality. Your accountabilities will include triaging incoming telephone inquiries from clients, third-party referrals, physicians, booking client appointments, scheduling and coordinating virtual assessments and treatment appointments, providing technical guidance for clients to log onto virtual appointments, and management of daily clinical service schedules and managing referrals. You will conduct I-CARE Scheduler and Power Chart data entry and register clients into WSH database, all while ensuring the accuracy of the data. You will be preparing and managing clinical charts, filing and uploading clinical documents within third party platforms, and ordering medical and administrative supplies. This position will primarily assist with staffing coverage for the clinics. You will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. You may also be required to perform other related duties as needed. The position is located at 250 College Street and hours are Monday-Friday 8:30-4:30pm.

The successful candidate will possess a one year Community College diploma in Office Administration or a related discipline, combined with 1-2 years secretarial/administrative experience, or an equivalent combination of education and experience. A diploma in medical administration is considered an asset. You will have sound analytical and problem-solving skills and also possess strong administrative skills, including the ability to maintain accurate records, and general office management. You must be proficient with web-based databases and programs, Microsoft Office applications such as Microsoft Word, Excel, PowerPoint, and virtual platforms (Webex, OTN). Familiarity with ICare is essential. You must demonstrate sound judgment and the ability to interpret and apply policies and procedures. You will be able to work collaboratively within a fast-paced and dynamic team environment. Experience with database management. RedCap and statistical programs would be considered a further asset. Superior written and verbal communication, interpersonal and organizational skills to deliver exceptional patient care, is also necessary. Understanding of medical and pharmaceutical terminology is an asset. You must have experience dealing with clients/staff/external agencies from diverse cultural and ethnic backgrounds, and demonstrate high levels of interpersonal skill and diplomacy. Bilingualism (French/English) and/or proficiency in another language would be an asset.