Network Analyst

The Network Analyst/Specialist has overall responsibility for network operations work including integration of new network technologies such as wireless, wireline and all Telecom products. On a functional basis, this includes the resolution of medium to complex network deployment, testing, maintenance, monitoring and troubleshooting of network components to provide a secure, high performance and robust network.
RESPONSIBILITIES
-Engineering and/or analytical tasks and activities associated with areas within the network function (i.e. network design, engineering, implementation, diagnostics or operations/user support).
-Assists in the design of the overall network architecture. For assigned sites, designs the network infrastructure, and plans/designs LAN/WAN/wireless solutions and wireline that are consistent with enterprise standards and solutions. .
-Monitors, operates, installs and maintains network systems and equipment in addition to troubleshooting any type of hardware or software problems to ensure that systems perform in a manner which best meets business needs and objectives. Provides Tier 2 support.
-Monitors network performance, participates in network capacity planning and is proactive in assessing and making recommendations for improvement.
-Configuration, deployment, testing, maintenance, monitoring and troubleshooting of network components to provide a secure, high performance network. Assists in the implementation and maintenance of network management software; researching, analyzing and implementing software patches or hardware changes to fix any network deficiencies.
-Performs medium to complex tasks relating to network operations, installation, and/or maintenance for local, off-site and/or remote locations.
-Installation of network equipment for new facilities, relocations, and renovations.
-Ensures customer satisfaction through quality standards and measures by evaluating the performance of telecommunications networks and related interfaces.
-Performs network software installations and maintenance of network database for system maintenance and inventory management.
-Participates in strategic telecommunications and network planning. When requested, works with business in gathering key business requirements.
-Support new technologies, performance and reliability.
-Operational attainment of internal service level agreements. Assists in the review of external service level agreements.
- Provides network support during corporate events (i.e. Clubs)
QUALIFICATIONS
-Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
-Minimum of 5 to 7 years of IT work experience in network (LAN/WAN/Wireless, Wireline) and telecommunications environments. Experience includes network operations and support as well as technical service for network hardware/software engineering, support and maintenance in LAN/WAN and multi-platform environments.
-Proven experience in delivering complex projects, in a global context, with resources in various locations and cultures.
-Hands-on experience with Cisco Networking Equipment to include Nexus, Switches, Routers, Firewalls, WAAS, Wireless LAN Controllers and Prime. Network Monitoring tools to include Solar Winds, AirMagnet and Network Access Control.
-Advanced working knowledge of Networking Technologies:
- Cisco Certified Network Associate (CCNA), or equivalent experience.
- Cisco Certified Design Associate (CCDA), or equivalent experience.
- Cisco Certified Network Professional (CCNP), or equivalent experience
- Bilingualism (French & English).
SKILLS
-Lead and influence: Positively influence others to achieve results that are in the best interest of the organization.
-Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
-Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication techniques.
-Creativity/Innovation: Develop new and unique ways to improve operations of the program and to create new opportunities.
-Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
-Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
-Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
-Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
-Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
-Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

3 days/on site in Sherbrooke.

• Cisco
• LAN
• Network
• WAN

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