Analytics and Process Improvement Specialist

Challenger Motor Freight Inc. is an equal opportunity employer committed to creating a diverse and inclusive workplace. We strongly encourage applications from all qualified candidates, including women, members of visible minorities, persons with disabilities, and aboriginal peoples. If you require any accommodations at any stage of the recruitment process, please don’t hesitate to reach out to us at accessibility@challenger.com. We are dedicated to ensuring an accessible and supportive experience for every applicant.

Envision:

Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose – to keep us on the leading edge in safety, technology, and analysis.

It’s not by chance that Challenger is a leading North American freight transportation company. In 40 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company. 

We win as a team when we work as a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are lazer focused on meeting commitments to our People, Customer, and Profit. If you’re looking to work for a dynamic, fast-paced, progressive organization then apply with us.

We offer the following in our search for engaged employees looking to become part of a successful team:

• A continuous learning environment that develops your individual career goals
• A continuous improvement environment where all ideas are explored
• Engaged coaches and mentors who will provide guidance but also allow autonomy
• Team atmosphere
• Competitive and comprehensive total rewards package including company paid group benefits and company sponsored retirement savings plan
• Support of professional memberships and certifications
• Standard office hours; Monday to Friday from approximately 8:00am to 5:00pm
• This position has the flexibility to work on a structured hybrid work model; 3 days on site. 
• This position may be based out of either our Windsor or Cambridge location, depending on the successful candidate’s place of residence.

The Opportunity:The Analytics and Process Improvement Specialist is responsible for providing operational support, analysis, and recommendations for a variety of corporate initiatives, leveraging automation and analytics technologies. This role will also assist in the development of process strategies for projects and supporting the process improvement cycle from strategy, analysis, design, and implementation through to monitoring the effective use of new or upgraded processes.

The individual will place a high emphasis on data science practices as it relates to improvements in business decision making and process.  They will also be accountable for liaising with various departments to develop action plans and create technical solutions to help address the identified opportunities. The Analytics and Process Improvement Specialist will provide customer and network analysis and recommendations to internal stakeholders.What You Will Get From the Role:

• A continuous learning environment that develops your individual career goals
• A continuous improvement environment where all ideas are explored
• Engaged coaches and mentors who will provide guidance but also allow autonomy
• Team atmosphere
• Comprehensive total rewards package including company paid group benefits and individual RRSP
• Support of professional memberships and certifications
• Standard Office Hours: Monday to Friday, 8:00am to 4:30pm, 40 hours per week

Primary Duties and Responsibilities:

• Operational Analytics and Data Recommendations – 30%
  • Leads or supports operational projects; provides analysis and data-driven recommendations as needed.
  • Liaise with Operations team members.
  • Leverages various Development Applications (including but not limited to SQL,  Knime, etc.) to conduct deep data analysis on network performance; reports out periodically
  • Understands the business problems we are seeking to create solutions for. 
  • Identify KPI’s required and add them to dashboards such as PowerBI. 
  • Provide support for on-demand data requests from user groups. 
• Customer-Specific Lane Optimization – 30%
  • Manage customer-specific lane optimization for Challenger’s largest customers on a regular basis.
  • Lead monthly changeover design within the TMS system to minimize resources and ensure an optimized network.
  • Leads in Annual Pricing Review of major customers’ business.
• Lean Process Improvement Implementation – 30%
  • Use design thinking methodologies to identify, analyze and document current business processes.
  • Apply Lean improvement methodologies to all initiatives, always place emphasis on the problem, not the solution.
  • Manage process recommendation documents including presentations, process models, supporting metrics, business requirements and related impact analysis.
  • Responsible for leading ad hoc project teams and the execution of new processes with necessary stakeholders.
• Project Management – 5%
  • Identifies opportunities for process innovation.
  • Creates clear project management plans and documentation for any process changes and projects.
  • Drives the analysis, design, and modelling of business processes by conducting user interviews / meetings.
  • Provides ongoing support to all internal and external stakeholders for all process changes including training, troubleshooting and ongoing guidance to end users.
  • Reviews data post-implementation to measure process outcomes and impacts.
• Continuous innovation and skill development – 5%
  • Focuses on continuous skill development and learning in following areas:
    • Automation (UiPath, Power Automate)
    • Change management
    • Project management
    • Python Coding
    • R Script
    • Machine Learning
    • Data Management
    • Process Mining
    • Process Standardization
    • Six Sigma Practices
• Performs other duties as required

Qualifications:

• Bachelor’s Degree in Finance, Economics, Mathematics, Data Analytics or a related field required.
• Experience with design thinking, process improvement practices required.
• Experience with UiPath or other RPA software an asset.
• Experience in project management considered an asset.
• Experience with process simulations and standard operating procedures.
• Experience with Low Code Development applications such as Alteryx or Knime an asset.
• Experience with Microsoft Power BI an asset.
• Experience with Microsoft Visio an asset.
• Advanced Microsoft Office skills, in-depth knowledge of Excel required.
• Experience with SQL, Python and R Script considered an asset.
• Lean Six Sigma Green Belt considered an asset.

Required Skills:

• Able to collaborate with a variety of stakeholders and work effectively with multiple departments, while also working independently at times to solve problems with ambiguous solutions.
• Ability to apply critical thinking and problem solving.
• Strong attention to detail.
• Time management skills: ability to prioritize and comfortable handling competing priorities.
• Resilient and adaptable to change.
• Highly developed written and verbal communication skills, with the ability to prepare and deliver presentations.

How To Apply:
If you are looking to join a premier transportation company and become an integral part of results-oriented team who constantly challenge themselves to Go The Distance for our customers and for each other, the role of Analytics and Process Improvement Specialist may be right for you.

Please visit our website for application instructions. No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted. Challenger Motor Freight Inc. is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities, and aboriginal peoples. By submitting your resume, you consent Challenger Motor Freight Inc. to share this information within its divisions to identify other employment opportunities that you may be suitable for.