Specialist, IT Support

Under the direction of the Supervisor of Platform Systems, the successful candidate is responsible for backup/recovery and providing multiple copies of protected data to different end-points. The candidate also assisted in providing resource requirements for the Enterprise (backup equipment and licenses, data protection software, storage arrays, and tape libraries).
Ensure that data centre environmental equipment, PDUs, HVAC, UPS, power transfer switches, and generator monitoring and alerting are within thresholds. Ensure data centres are running at a high level of reliability and availability to our clients, including planning for future growth and sustainability.

This position will require a hybrid work arrangement (minimum of 3 days of work in the office) for an undetermined period. Once the City’s offices fully re-open, you may be required to work out of Mississauga City Hall at 300 City Centre Drive (possibly on a rotational basis).

• Backup and restore data for clients; restore deleted files or special backup requests for application upgrades or legal; restore corrupt or deleted emails for individual users.
• Backup and recovery of MSSQL, Oracle, Linux, MS Exchange, Metallic M365, and SAP HANA to multiple locations, including SAN, tape libraries and cloud.
• Recovering corrupt or deleted VMWare virtual or physical servers from backups as required
• Server and Storage Provisioning: Building physical and virtual servers that host various software. Ensuring that servers are correctly added to the domain with appropriate storage resources assigned and maintained
• Data Centre proactive monitoring and operational support; Troubleshooting and monitoring data centre using various tools, including SolarWinds, replacing failed systems equipment for 7/24/365 uptime and working with external computer vendors to resolve issues and vendor health checks. Work with facilities to ensure the health of the data centre environmental equipment by coordinating scheduled and preventative maintenance activities such as generator and UPS tests and being on-site where required to monitor. Informing Facilities of issues.
• Security, Patching, firmware and keeping Infrastructure updated for the Enterprise backup infrastructure.
• As part of a team and as required, updating firmware on systems, storage and operating systems to prevent issues from occurring, allowing the servers and equipment to continue to run optimally.
• Work with clients and vendors to repair and troubleshoot infrastructure equipment related to backup and restore software and equipment.
• Data Centre equipment, life cycle and decommissioning. Manage equipment, including installing, receiving, asset tagging, keeping systems up to date, and decommissioning equipment using industry best practices.
• Participate in technical projects as a core or part of extended teams as it pertains to backup and recovery solutions.
• Create and maintain technical documentation, along with SOPs and technical diagrams.
• Collaborate with IT Architects to build backup and related infrastructure as required.
• Work closely with Cyber Security to maintain and improve security posture
• The role will include operational work, managing assigned work requests, providing 3rd-level support to IT Helpdesk incidents\tickets and occasional project work
• Comply with all IT service levels, change management, incident management, standards and policies
• Work independently with minimal supervision or as part of a group on projects with set timelines.
• Provide expert advice and guidance on IT issues to clients, colleagues, management, committees, or inter-disciplinary team
• Commitment to service excellence and total quality is essential
• Occasional work outside of regular business hours
• Perform other duties as assigned

• Post-secondary degree/diploma in Computer Science, related discipline, or equivalent experience.
• Minimum of 3 years experience supporting backup technologies and related systems and storage products.
• Minimum of two years of information technology experience administrating and supporting server and cloud infrastructure.
• Experience with Commvault backup and recovery solutions or equivalent Enterprise backup system
• Experience is required in configuring backup and recovery for many environments, including Exchange mailboxes, Exchange databases in a DAG environment, Microsoft SQL in both standalone and AG configuration, Oracle databases in both standalone and Always-On configuration, Distributed File System (DFS) backups, and Virtual Server architecture utilizing Intillesnap.
• Experience with Windows Server, VMWare/ESXi, and storage management is preferred
• Familiarity with Active Directory, DNS Linux (Redhat) Server and AWS an asset
• Previous experience in maintaining and monitoring data center temperature and humidity as it pertains to environmental standards and best practices. Assuring all HVAC equipment is properly running and maintained for peek operation core responsibilities.
• Previous experience in data centre environment, racking servers, PDU’s, KVM’s, monitoring systems and alerting.
• Familiarity with enterprise HPE Server, HPE Nimble SAN, and Brocade Fibre Channel is an asset
• Industry certifications Commvault, MCP/MCSE Certified Systems engineer and AWS Cloud Practitioner, is preferred
• Excellent analytical and troubleshooting skills
• Strong communication skills (written and verbal), excellent customer service and interpersonal skills