Supervisor, Transit Operations

Reporting to the Operations Manager- Service Delivery, this position is responsible for supervising Report and Allocation Team team to ensure successful services delivery daily and is required to take appropriate action to ensure the safety and security of transit staff, customers and assets in accordance with all policies, procedures, regulations and legislation governing the workplace.

Supervises Report and Allocation team (Report Office & Day and Night Allocation) oversee daily service delivery to ensure work is performed effectively and efficiently in accordance with transit standards, levels of service, system policies, procedures and legislated requirements
• Co-ordinate transit garage operational strategy by working closely with Transit Maintenance team and manage Report Clerks and Allocators’ action in response to bus assignment, parking management, change off vehicle assignment, absent calls, daily operational resource management, and etc.
• Manage Report and Allocations’ work schedules according to priorities and ensure coverage is provided at all times

• Translating divisional direction into concrete activities and action plans for staff, developing work plans with a thorough understanding of the functional area and communicating plans with clarity and commitment
• Review operators performance on a regular basis and take corrective/disciplinary action
• Responsible for preparing for and participating in grievances/arbitrations, ensuring they are addressed in a timely manner in accordance with the ATU Collective Bargaining Agreement (CBA)
• Monitors performance of staff, and conducts follow-up when required and resolving issues through root cause analysis
• Conduct investigative and disciplinary meetings according to the Standard Operating Procedures and CBA to promote and manage positive workplace behaviour and work ethics
• Prepares statistical reports and data analysis as needed, along with recommendations. Evaluates effectiveness of recommendations and interventions and makes recommendations on policy and procedural changes if necessary
• Work with Operations Training team for new operator on boarding and orientation processes as a part of the operator-training curriculum and to support the on-going refresher training for the exiting operators
• Function as key contact to support various internal stakeholders including Transit Maintenance, Business Systems, Service Development, Marketing (Internal and external outreach programs) and Corporate HR to provide expert advice and technical feedback from Operations perspective.
• Participate in committees and projects such as Joint Health & Safety Committee, Customer Experience Initiatives, Lean initiatives, any corporate or transit initiated programs improving work place environments and employee engagement
• Work closely with the Union and foster a positive labour management relationship and minimize conflict in the workplace
• Be able to prepare to work various shifts, covering a seven-day a week operation upon request to meet business needs
• Be available on-call for divisional emergencies which may include off hours, holidays and weekends

Post-secondary college diploma or university degree or an equivalent combination of education
• Minimum of 5 years’ experience in leadership role in a large transportation or transit organization
• Supervisory experience in a unionized environment .

• Experience working in Human Resources functions. Comprehensive knowledge of Human Rights and Employment legislation, including the Ontario Human Rights Code, Bill 132, Employment Standards Act, Highway Traffic Act, and Occupational Health and Safety Act, WSIB and other related legislation
• Proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook), including knowledge of SAP, HASTUS, iBus and related similar industry technologies
• Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns. Aptitude in identifying root causes; recommending and implementing solutions.
• Superior problem solving, mediation, facilitation and analytical skills
• Excellent written and verbal communication
• Strong time management and organizational skills
• Result driven to set clear objectives, measuring processes and know how to organize people and activities to get things done
• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
• Excellent team player capable of learning and sharing knowledge in a team environment
• Demonstrated ability to coordinate, implement and provide training/education to a broad range of stakeholders