Usher

Responsible for greeting patrons, providing consistent customer service, directional assistance and responding to general inquires and also required to ensure a safe and comfortable environment for all patrons. Perform general custodial maintenance duties.

• Greet patrons, scan tickets, verify credentials, distribute programs and other giveaways as required
• Assists patrons to find their seats, including those with disabilities and special needs
• Ensure all patrons have appropriate tickets for their seating location
• Respond to general inquires
• Provides directional assistance and guidance to amenities throughout the facility
• Ensure safety of patrons at all times throughout the performance
• Ensures a safe environment at all times including ready response for public safety by evacuations for fire, bomb or other threats and medical emergencies
• Ensure a clean and safe environment is maintained throughout the facility and monitor emergency exits.
• Reports unsafe conditions or situations to supervisory staff
• General custodial maintenance of the venue
• Maintains clear and safe pathways for patrons in and out of the facility.
• Monitors patron conduct and report any unruly behaviour to supervisory staff
• Enforces Front of House standard operating procedures including, but not limited to latecomer entry, food & beverage, recording video, and camera prohibition.
• Performs crowd control management functions; control lines, entrance overcrowding
• Ensures patron compliance with facility policies
• Provides assistance in emergency situations such as patron health issues, safety hazards, or evacuations.
• Essential duties of this position includes standing for extended periods of time, walking, bending, climbing stairs and lifting.
• Work environment can include a low lite and/or high noise location.
• Reads, understands and abides by the City’s Divisional Standards, Corporate Policies and Procedures
• Performs other related duties as required.
  

• Must be 16 years of age or older
• Secondary school diploma
• Hold a valid Emergency First Aid Certificate / CPR"B" certification
• Smart Serve Certification is highly recommended.
• Demonstrate excellent customer service and communication skills in a fast-paced, high pressure environment
• Able to work independently as well as with a team
• Familiarity with the City of Mississauga and tourist attractions considered an asset.
• Must be able to work flexible/late hours, including weeknights, weekends and holidays.