Description
Every day, our team of enthusiasts makes a difference for residents. The “human for human” relationship is at the heart of our approach and corporate philosophy. Furthermore, the success of our company is based on good teamwork between the different departments and on all the people who have joined the company for over 25 years.
POSITION DESCRIPTION:
The manager plays a key role in the success and operation of the multi-service center. The incumbent is the contact person for business partners and service users with regard to prospecting customers and partners working within the CMS. He plans, organizes, directs and controls all activities resulting from the proper operation of the multi-service center of the Livélia residence.
ROLE AND GENERAL RESPONSIBILITIES:
- Ensure compliance of partner files (accreditations, insurance, etc.)
- Ensure monitoring of CMS quality standards in terms of quality of customer service and physical locations
- Ensure the achievement of customer satisfaction objectives (residents and partners)
- Ensure the development of existing services by optimizing the visibility of partners
- Establish intervention plans, if necessary
- Establish, maintain and develop relationships with potential clients and CMS partners
- Maintain the various registers in order to have the CMS data up to date
- Organize and coordinate CMS events.
- Participate in all market development activities and stay on the lookout for job market opportunities (prospecting, trade fairs, strategic monitoring, information analysis, development of specific sectors of activity)
- Participate in the management committee to improve processes.
- Solicit potential clients by telephone, networking and email in order to consolidate business relationships, promote the CMS concept and obtain appointments
- High school diploma with experience in sales and customer service
- Minimum of 2 years of experience in a similar field
- Advanced knowledge of Word, Excel, Outlook and the Internet
- Holds a valid driver's license
- Experience in personnel management (asset)
- Cellular provided
- Computer is provided
- Uniform provided
- Free parking
- To be discussed
- Group insurance
- Social leave
- Employee Assistance Program
- Vacation
- Consistent schedule
