Helpdesk Support Analyst- 6 M Contract

Compugen Inc.

Richmond Hill, ON

Number of positions available : 1
Salary To be discussed
Published on April 15th, 2025
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Starting date : 1 position to fill as soon as possible

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Description

About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen!

Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:
Helpdesk Support Analyst
Compugen is currently recruiting for a Helpdesk Support Analyst. Flexibility to work full-time shifts, including weekends and evenings is required. The Helpdesk Support Analyst’s ultimate goal is to assist callers with troubleshooting applications and hardware through friendly and professional communication. We are seeking reliable, adaptable individuals with a proven record of exceptional problem-solving and courteous phone presence.

Key Responsibilities:

Provide helpdesk support services to end users, including device and software application troubleshooting over the phone, through email and web support.
Identify and resolve Level 1 technical issues with hardware and installed applications on various devices.
Assist customers with clear communication and step-by-step solutions.
Contribute to team innovation through ideas for process improvement and efficiency
Escalate concerns/questions to supervisor as required.
Collect, organize and maintain a problem and solution documentation for use by other Technical Support Representatives
Develop, implement, and/or participate in the preparation of knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements
Be available to work rotating schedules which include evenings (up to 8pm), weekends and holidays.

Skills & Qualifications:

1 year of experience in a technical support role within call-centre environment
Experience using an online ticketing system
Exceptional customer service and communication skills
Proven analytical and problem-solving abilities.
Post-Secondary education within technology is preferred
Experience working in a team-oriented, collaborative environment
A+ certification is an asset.

What Compugen Offers You:

Exciting, fast-paced challenging work environment
A culture where authenticity and diversity are valued
Professional development
Participation in Women in Technology Network
Opportunities to give back to our local communities
Collaborative supportive team members
Remote work/hybrid work options
Work/life flexibility

Equity Statement
At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.