Senior Security Network Engineer (Onsite, Richmond Hill, ON.)

Compugen Inc.

Richmond Hill, ON

Number of positions available : 1
Salary To be discussed
Published on December 17th, 2024
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Starting date : 1 position to fill as soon as possible

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Description

About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen!

Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:
We are looking for a dedicated onsite Senior Security Network Engineer (Security/Network) to join our experienced and highly regarded Managed Services Operations team to help support services based around Cisco Network and Checkpoint Security products. The Engineer's primary roles will be to support our healthcare clients through resolving technical issues as well as providing SME services, upgrades, insights, and recommendations. The role will require a mix of technical excellence, strong communication, customer service skills and IT service management process knowledge

Compugen is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our staff members have access to the latest and greatest technologies in performing their daily activities.

Key Responsibilities:

Analyze and troubleshoot complex technical support incidents and problems for our clients.
Document, implement and test changes in accordance with Change Management procedures.
Pick up on gaps in our existing or incoming services, processes or methods and self-start towards solutions.
Escalate potential problems and client support issues to management or third-party vendors as per SLA contract.
Maintain and improve technical documentation associated with supported client environments.
Demonstrate excellent customer service skills through all levels of communication, incident/problem management, escalation, and resolution activities.
Maintaining, modifying, and troubleshooting Cisco, Checkpoint networking and security devices, configurations & policies
Diagnosing, detecting, and repairing Cisco, Checkpoint, networking faults.
Handling customer cases through its entirety providing service that is alinement with company vision.
Using knowledge to provide risk analysis and recommendations.
Drive to customer sites daily for onsite support.

Skills & Qualifications:

Ability to read, write and speak English to effectively communicate with colleagues, customers, suppliers - in person, on phone, and by written communications.
Strong communication skills and a strong sense of urgency.
Strong analytical and troubleshooting skills; client-centric, professional, friendly, courteous.
Strong familiarity or experience with products including Cisco ISE, WLC, DNA Centre, Fireeye etc.
5+ years analyzing, testing and troubleshooting Cisco, Checkpoint networking/security issues.
5+ years of experience with Cisco Nexus and Catalyst Switch.
Hands on experience with Service ticketing tools.
Industry certifications required - CCIE R&S, CCIE Security, CCIE DC, Checkpoint CCSA, CCSE.
College or University education or equivalent work experience

What Compugen Offers You:

Exciting, fast-paced challenging work environment
A culture where authenticity and diversity are valued
Professional development
Participation in Women in Technology Network
Opportunities to give back to our local communities
Collaborative supportive team members
Remote work/hybrid work options
Work/life flexibility

Equity Statement
At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.

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