Senior Solutions Architect, Managed Services

Compugen Inc.

Richmond Hill, ON

Number of positions available : 1
Salary To be discussed
Published on December 18th, 2024
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Starting date : 1 position to fill as soon as possible

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Description

Position: Senior Solutions Architect, Managed Services
Location: Any location in Canada
About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen!
Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

Are you looking for an opportunity to work for a dynamic, growing organization? We are looking for an individual to join our team and be a part of the excitement and growth at Compugen Inc! We are looking for people with a passion for helping others and a strong customer first focus. You possess a positive, “can-do” attitude in order to get things done efficiently, and you love to learn new things and seek out opportunities to "leave it better than you found it." Reporting to the Senior Manager, Integrated Service Solutions, you will be part of a high-achieving and agile sales support team and become a key contributor to our growth. You will work directly with our clients, helping them get the most out of Compugen’s service portfolio, and will proactively foster and grow relationships with them. The Senior Solutions Architect’s ultimate goal will be to help customers achieve their business objectives through strategic customer engagement. We are seeking a reliable, adaptable individual with a proven record of delivering results under pressure who will thrive as both a team player and as an individual contributor. Key Responsibilities:

Work with client facing teams to understand how you can generate successful outcomes for customer using Compugen services
Work with your internal partners to foster a strong understanding of Compugen Services (including Service Desk, Field Services, Managed End Point, Managed Hybrid IT and Device as a Service) and how they deliver value to clients
Keep informed of our product line and industry trends that may impact client requirements
Learn how to use a variety of pricing tools (calculators) to generate pricing for inclusion in client proposals
Orchestrate customer facing workshops to define scope and opportunity, playing attention to the ITIL framework and Service Management structure
Create critical deliverables, often against tight timeframes, as a crucial part of a customer buying journey. This includes proposals, presentations and Statements of Work

Skills & Qualifications:

You have 3-5 years’ experience in delivery management, solution architecture, or service design related positions
The ideal candidate for this role will come from a customer facing Service Design and/or Transition background
Exposure and experience within various Service Management fields
You will have working practice experience within an ITIL framework
You are team-oriented and have a demonstrated ability to work well in a closely-knit team
You have a track record of taking initiative, being solution-oriented, and getting up to speed on complicated issues quickly
You have exceptional presentation, written, and oral communication skills
You have strong organizational & time-management skill

What Compugen Offers You:

Exciting, fast-paced challenging work environment
A culture where authenticity and diversity are valued
Professional development
Participation in Women in Technology Network
Opportunities to give back to our local communities
Collaborative supportive team members
Remote work/hybrid work options
Work/life flexibility

Equity Statement At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.

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