Transition/Onboarding Specialist (Remote)
Compugen Inc.
Richmond Hill, ON-
Number of positions available : 1
- Salary To be discussed
- Published on December 21st, 2024
-
Starting date : 1 position to fill as soon as possible
Description
About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen!
Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview:
Compugen’s Managed Services Department is seeking a skilled, driven and well-rounded Transition Specialist to work remotely within Canada in our Program Management Office (PMO). This is a great opportunity to apply your project coordination and business analysis skills to onboarding customers of varying needs and industries in collaboration with our Managed Services operational teams, Service Management Office, and Program Management Office. If you love project management, service management, and continual process improvement, this is the opportunity for you!
Key Responsibilities:
#LI-MW1
Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen!
Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview:
Compugen’s Managed Services Department is seeking a skilled, driven and well-rounded Transition Specialist to work remotely within Canada in our Program Management Office (PMO). This is a great opportunity to apply your project coordination and business analysis skills to onboarding customers of varying needs and industries in collaboration with our Managed Services operational teams, Service Management Office, and Program Management Office. If you love project management, service management, and continual process improvement, this is the opportunity for you!
Key Responsibilities:
- Deliver transition projects to onboard new customers and services to our Managed Services platform.
- Enable the organization by delivering training, operational readiness, and successful project outcomes.
- Coordinate multiple projects/tasks of varying complexities.
- Intake customer documentation, review, analyze and align to Compugen’s service management standards and Managed Services standard operating procedures.
- Facilitate requirement gathering workshops with customers and internal stakeholders.
- Lead and facilitate solution development for non-standard customer technical, operating support model and process related requirements.
- Coordinate the configuration of Compugen tools for onboarding customers to service delivery.
- Ensure event, incident, problem, request, change, release, knowledge, asset/configuration, reporting are established to standard.
- Strive to streamline, automate and continually improve all capabilities that enable the Service and Customer Experience.
- Computer Science, or Business degree/diploma or 3-5 years of equivalent professional experience.
- Good understanding of the PMP framework (Project Management Professional).
- Strong understanding of ITIL practices.
- Experience within a Managed Service organization.
- Project leadership experience in a professional environment.
- Proficiency with Microsoft Visio and Excel with the ability to visualize process.
- Proven analytical and creative problem-solving abilities.
- Strong verbal and written communication skills.
- Strong facilitation, knowledge transfer, and workshop skills.
- Very strong documentation skills
- Certifications - an asset:
- ITIL Foundation, Expert Agile certification
- PMP
- Exciting, fast-paced challenging work environment
- A culture where authenticity and diversity are valued
- Professional development
- Participation in Women in Technology Network
- Opportunities to give back to our local communities
- Collaborative supportive team members
- Remote work/hybrid work options
- Work/life flexibility
#LI-MW1
Requirements
Level of education
undetermined
Work experience (years)
undetermined
Written languages
undetermined
Spoken languages
undetermined
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