IT Support Specialist- Head Office-Mississauga, ON

Build your Career at Cooper Equipment Rentals

We are looking for customer-oriented, motivated individuals to join our professional team.

Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.

Why Work with Us? Perks! 

• Competitive salary
• Excellent benefit package with premiums paid by the company
• RRSP Match 
• Safety-minded organization 
• Stable, year-round employment
• Continuous training, learning and development opportunities 
• Fun-loving work environment with strong social responsibility 

• Provide first-line support to end users for application, transaction, and system-related issues, ensuring prompt and effective resolution.
• Monitor and manage IT ticketing system to ensure requests are logged, tracked, and resolved efficiently; escalate complex issues to specialized teams as necessary.
• Conduct onboarding and offboarding IT processes to ensure new employees have the necessary IT equipment and access, and former employees' access is removed securely.
• Collaborate with cross-functional teams to troubleshoot and resolve complex system issues, sharing expertise and documenting solutions.
• Help with and actively participate in IT and operational project initiatives, ensuring technical requirements align with business goals.
• Deploy, manage, and troubleshoot end-user workstations, mobile devices, and peripherals, adhering to company standards and policies.
• Help coordinate IT needs for new branch openings, including initial end-user support.
• Work with 3rd party vendors to support our IT systems and applications.
• As a regional role, some travel to our branches throughout Ontario will be required.

• Excellent analytical and problem-solving skills, with strong attention to detail for diagnosing and addressing technical issues effectively.
• Strong work ethic with the ability to work independently and unsupervised, showing initiative, sound judgment, and a commitment to improving IT services and supporting end-user productivity.
•  Proficiency in Microsoft Windows and Office 365 suite, with a solid understanding of features and functionality to assist end users effectively.
• Experience troubleshooting computers, software, and basic network issues, with the ability to quickly assess and resolve user issues or escalate when necessary.
• Strong communication and interpersonal skills, enabling effective support and guidance for end-users at all levels of technical proficiency.
• Ability to manage and prioritize multiple tasks in a fast-paced environment, ensuring timely resolution of tickets while balancing project responsibilities.

Want to learn more about this as well as other opportunities at Cooper? Visit our Careers page to view Day in the Life videos cooperequipment.ca/careers.

We passionately believe that our inclusive and diverse team is key to the success of our business.  We are dedicated to building an environment where everyone has an equitable opportunity to thrive, and where diversity, equity and inclusion is celebrated and embraced. We strive to hire diverse talent and to ensure that everyone feels safe, respected, and valued during the hiring process and throughout their journey with us.  To continue the conversation, or if you require accommodations, reach out to our team at careers@cooperequipment.ca.