Groupe Ostiguy & Gendron is looking to fill the position of Large Risk Account Manager to join its growing insurance team. It's in the Large Risks department that we find the know-how, expertise and skills of senior brokers. The members of this department work in constant collaboration, since the customer accounts are large, with greater complexity and specific needs. Exchanges and discussions are essential between account managers and directors, in order to capitalize on everyone's expertise and knowledge. Files are worked as a team, with a senior account manager.
Summary of responsibilities :
Reporting to the Department Manager, the incumbent must ensure customer satisfaction by meeting their needs and maintain excellent relations with the various internal and external stakeholders.
Specific responsibilities :
- Ensure that renewals are completed on time;
- Ensure customer retention;
- Process new business in a timely manner;
- Perform risk analysis, review coverage and identify changes or deficiencies with respect to last renewal;
- Prepare, verify and forward various insurance documents such as quotes, cover notes, invoices, certificates of insurance, endorsements, etc.
- Prepare the proposals that were completed last year and those to be completed for the new year.
- Take the information for the update with the customer or in collaboration with the producer;
- Develop marketing strategies in collaboration with the producer;
- Provide customer service, take calls, respond to specific needs and work in collaboration with the Major Risks team and the Vigilance Committee;
- Negotiate renewal and modification conditions (endorsement) with insurers;
- Ensure collection of accounts receivable in collaboration with the Finance Department;
- Follow up on recommendations issued by insurers and inform the Account Manager of any problems.
- Perform any other related duties as assigned by his/her line manager.
Requirements :
- Hold a valid commercial general insurance broker (agent) license;
- 8 to 10 years of relevant commercial insurance experience;
- Knowledge of specialized lines of business: E&O - D&O - Cyber
- Excellent customer service skills;
- Ability to develop and maintain productive relationships with internal and external stakeholders;
- Excellent communication skills, in French and English (oral and written);
- Excellent command of MS Office software (Word, Excel);
- Availability to travel.
Qualities and aptitudes :
- Positive attitude and team spirit;
- Intellectual curiosity
- High negotiation skills
- Ability to synthesize and analyze
- Sense of responsibility;
- Judgment and problem-solving skills;
- Excellent management of time and priorities;
- Autonomy and initiative;
- Dynamic, professional and versatile;
- Ability to work under pressure.
