Description
SUMMARY OF THE POSITION
As part of the Cree Board of Health and Socials Services of James Bay (CBHSSJB) further development of quality, evaluation, performance and ethics capacity, the Advisor - Performance and Continuous Improvement is responsible for the organization's performance and continuous improvement strategy in a rapidly evolving and expanding context.
Reporting to the Director of Strategy and Organizational Development, the incumbent supports the Director in the development and management of programs, services and activities related to organizational performance and continuous improvement, and supports employee relations and line management of related resources. She/he develops strategies based on leading practices and leads the implementation and improvement activities of related programs and/or services, including related human, financial and technological resources, as required.
SPECIFIC FUNCTIONS
1. The incumbent provides expert advice and support to the Director related to organizational performance and continuous improvement leading practices, strategies, approaches, programs and/or services.
2. The incumbent acts at a primarily regional level to develop and implement organizational performance and continuous improvement strategies, standards, approaches, programs and/or services in a context of organizational transformation.
3. The incumbent has a strategic role in the development of a data driven and continuous improvement culture in the organization.
4. The incumbent acts as change agent and facilitator to mobilize, motivate and align individuals at all levels to achieve strategic organizational objectives.
5. The incumbent acts as an advisor to other members of the department in areas of their expertise and responsibility, and supports them in the implementation of their strategic initiatives.
6. The incumbent provides subject matter expertise in and increases awareness of organizational performance and continuous improvement leading practices, strategies and approaches, including providing support to teams in developing action plans and identifying opportunities for continuous improvement.
7. The incumbent develops and delivers training to managers and employees on organizational performance and continuous improvement leading practices, strategies, approaches and tools.
8. The incumbent works in collaboration with various internal stakeholders to identify and develop performance indicators.
9. The incumbent collaborates with various internal stakeholders in evaluating the organization performance through the analysis of relevant quantitative and qualitative data from various sources, helping identify opportunities for improvement, supporting the production and dissemination of progress reports, and developing and presenting recommendations for improving the system to various levels within the organization.
10. The incumbent collaborates in the design of department specific continuous improvement project, tools and provides guidance, training and support to help ensure their application.
11. The incumbent facilitates key organizational improvement project as necessary to ensure use of leading practices, strategies, approaches and tools.
12. The incumbent supports the development of the Strategic Regional Plan.
13. The incumbent helps lead the performance and continues improvement processes of the Direction.
14. The incumbent helps ensures best practices related to standards of quality, standards of practice and quality assurance programs are implemented within the Direction.The incumbent ensures the management of the files and mandates under their responsibility, and supports the coordination of all human, material, financial and informational resources related to these files, as required by the immediate supervisor.
15. The incumbent supports compliance to and respect of laws, regulations, ethics, norms policies and procedures for the Direction.
REQUIREMENTS
Education and experience:
- University degree in administration, human sciences, social sciences, or any other pertinent disciplines;
OR - Masters degree in a related field;
- Certification or experience in Change Management, an asset;
- Certification or experience in Facilitation, an asset;
- Certification or experience in Project Management, an asset;
- Certification or experience in Quality Improvement (ex: Lean), an asset;
- Three (3) years of relevant experience or equivalent knowledge.
Knowledge and abilities:
- Deep knowledge and experience with organizational performance leading practices, strategies, approaches and tools;
- Deep knowledge and experience with continuous improvement leading practices, strategies, approaches and tools;
- Experience with data analysis, preparation and presentation of data;
- Knowledge of administrative theory, systems, techniques and leading practices;
- Knowledge in program design theory, techniques and leading practices;
- Familiarity with enterprise administrative systems, is an asset;
- Knowledge of Cree culture, communities and social/health issues in Eeyou Istchee;
- Knowledge of MSSS programs, regulations and partners related to the functions is an asset;
- Experience with First Nations or with cross-cultural work is an asset;
- Experience in a remote area, an asset;
- Results-oriented, autonomous, flexible, and ability to multi-task;
- Strong analytical, critical thinking, decision-making, planning and organizational skills;
- Strong interpersonal skills and able to effectively collaborate with colleagues, team members, team leader and supervisor;
- Ability to develop and maintain partnerships in various settings;
- Excellent communication skills, both written and presentation;
- Excellent computer skills MS Office (i.e. Word, Excel, Power Point, etc.).
LANGUAGE* Fluent in English and French; and,* Fluency in Cree is an asset.
OTHER* Willing to travel to all 9 communities.
