Welcoming Agent (S-2425-0930A)

SUMMARY OF THE POSITION
Person who, without having a diploma as a Community Worker or a Social Assistance Technician and within the limits of her/his skills and training, does work that is similar in nature and related to that of a Community Worker or a Social Assistance Technician.

SPECIFIC FUNCTIONS
Reporting to the Coordinator of Administrative Services at the CMC, the Welcoming Agent supports all new employees before, upon arrival and in the first 6 months of their start date as a CBHSSJB employee in the community.

The welcoming agent will be in charge of the conception, development and implementation of a cohesive and complete community base welcoming and onboarding program for new CBHSSJB employees.

Before the arrival in the community:

• Contact the new employees to provide information on the Welcoming Agent mandate;
• Discuss with newly hired employees to provide basic information prior to the first travel in Eeyou Istchee by explaining:
  o What life is like in Eeyou Istchee;
  o What to bring on their first trip (food, clothing, other essentials on the first trip);
  o How the move to the community works (MRD, steps to follow);
  o How does the CBHSSJB operate regarding the functioning of the transits/houses (and rules);
  ? Ensuring the new employees have a designated transit/house upon arrival;
  o Answer all other questions the new employees may have.

Upon arrival in the community:

• Pick up key for the transit/house of the new employees;
• Meet and greet the new employees at the designated point of arrival in the community;
• Bring the new employees to their designated transit/house and help them unpack;

• Organize a short community tour to point out the important locations, such as CBHSSJB buildings, grocery store, schools, sports complex, etc.
  On the first day of work:

• Plan a meeting with the immediate manager to "meet and greet";

• Plan a visit of the workplace(s) and other buildings of the organization;
• Introduce employees to other employees of the team and community resources available to support them like:
  o Medical emergency contact persons in the community;
  o Police department;
  o Person in charge of transits or accommodation in the community in case of urgent problem in the dwelling;
• Provide new employees with CBHSSJB welcoming package;
• Answer all other questions the new employees may have.

During the first month:

• Ensure the social, cultural and territorial welcoming of all new employees in the community by:
  o Organizing meetings or social activities such as hiking, biking, canoeing, movies, participation in community events, etc. so that new employees can create a support system (e.g., every Saturday).
  o Organizing and participating in cultural initiation sessions, in partnership with Nishiiyuu and local community resources;
• For the first week, plan quick daily check-in with the new employees;
  o For the next weeks of the first month, plan weekly check-ins to ensure the onboarding is going well and inform the new employees of the upcoming activities and community events;

After the first month:

• Conduct an individual post-hiring debrief sessions with the new employees to support the continuous improvement of the welcoming agent initiative;
• Plan monthly check-ins with the new employees for the first year;

Additional Responsibilities* Identify and communicate information to all CBHSSJB employees about community events, workshops and trainings that employees can attend during the week, evenings and the week-ends.
o Accompany new employees to events to make sure they feel welcome to join community events.* Purchase, ensure maintenance and implement a renting system for recreational equipment that will be put at the disposition of CBHSSJB staff such as bicycles, canoe, kayak, snowshoes, cross country skis, etc.* Assist the management team in the planning of events for the staff (e.g., Christmas party, picnics, BBQ, appreciation staff days)* Collaborate with Nishiiyuu to give the historical co

REQUIREMENTS
Education: * High school diploma.

Knowledge and Abilities:

• Knowledge of Cree culture and social/health issues in Eeyou Istchee;
• Ability to communicate with people, to run interviews and to establish and maintain a "helping relationship with new employees";
• Reading and comprehension proficiency;
• Initiative, dynamism and sense of responsibility;
• Must show initiative, be dynamic, exhibit responsibility and professionalism;
• Ability in the identification and analysis of the clientele needs;
• Demonstrated experience in adapting and implementing activities for the clients;
• Ability to work in collaboration with all colleagues;
• Possess leadership skills in working with individuals and groups;
• Excellent communication skills, both written and oral;
• Excellent client-facing skills;
• Solid organizational skills including attention to detail and multitasking skills;
• Strong working knowledge of Microsoft Office, Outlook, TEAMS.

LANGUAGE* Fluency in Cree and English;* Fluency in French is an asset.

OTHER* Selected applicants may be asked to successfully complete a skills assessment that will evaluate their reading and comprehension proficiency and also their computer competencies.* Must be willing to work outside regular working hours to attend community activities with new employees.* Must have a valid driver's license.