Deloitte Global Knowledge Management Platform Product Manager

Provide business-side management for internally facing knowledge products known as the Knowledge Exchange (KX) Platform. This platform uses many different technologies including Machine Learning and Generative AI to help hundreds of thousands of Deloitte employees across the globe access intellectual property, locate expertise and share their knowledge.

A KX Product Manager works closely with our technology teams to deliver projects that continually enhance our KX products.

Manage KX product enhancement projects
Manage product issues in production, assisting with investigation, prioritization and achieving timely resolution
Proactively monitor product usage and escalate areas of concern
Collect end user feedback on a routine basis and synthesize into recommendations
Manage product administration, optimization and quality efforts, primarily provided offshore
Keep abreast of industry and technology trends and best practices to bring knowledge to the product team and suggest new capabilities and approaches
Manage and counsel team members to optimize their contributions and enhance their professional development

The Knowledge Platform team develops new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders. The team has onshore and offshore (India) members.

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.

Education:

Bachelor’s degree in a related field (Information Systems, Computer Science) required.

5+ years of work experience
Experience with knowledge management and content management tools
Experience in a large professional services organization preferred
Experience having a lead role in technology projects across all aspects of the systems development life cycle
Ability to provide direction to team members, including time management and mentoring
Understanding of development environments such as Microsoft DevOps
Understanding of ways that Artificial Intelligence tools such as Machine Learning and Generative AI can help with Knowledge Management processes (deeper experience in these areas a major plus)

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.