Field Service Technician

Working Conditions

• Location : Ontario
• Work Schedule : 4 days a week, 10 hours a day
• Position 100% on the road : Company Car provided
• Valid Driver's License : Required & Essential for the position

Field Service Technician at Dispomed

Ensure the installation, preventive and corrective maintenance, and troubleshooting of veterinary equipment at client sites, guaranteeing their proper functioning and compliance with safety standards.

What to expect in this role

Equipment Installation

• Install and configure veterinary equipment (e.g., imaging devices, laboratory equipment, examination tables).
• Perform functionality tests after installation.
• Train users on the proper use of installed equipment.

Preventive Maintenance

• Conduct preventive maintenance operations according to established schedules and manufacturer recommendations.
• Check the condition of equipment and replace worn or defective parts.

Troubleshooting and Repairs

• Diagnose equipment malfunctions and failures.
• Repair defective equipment on-site or in the workshop, depending on the nature of the problem.
• Order and replace necessary parts for repairs.

Customer Support

• Provide quality technical support to clients by answering their questions and resolving technical issues.
• Advise clients on optimal use and maintenance of equipment.

Documentation and Reports

• Document all interventions (installations, maintenance, repairs) in the company's management systems.
• Write detailed technical reports and intervention sheets.
• Keep customer and equipment records up to date.

Continuous Training

• Participate in internal and external technical training to stay informed about new technologies and equipment updates.
• Share acquired knowledge with other team members.

Safety and Compliance

• Adhere to current safety standards during on-site interventions.
• Ensure that installed and repaired equipment complies with local and international regulations.

What you need to succeed

1. Required Qualifications

• Degree in electromechanics, industrial maintenance, or equivalent.
• 5 years of prior experience as a service technician or in a similar role, preferably in the medical or veterinary equipment sector.
• Knowledge in electricity, electronics, mechanics, pneumatics, and IT.
• Valid driver’s license.

2. Know-how

• Ability to read and interpret technical diagrams and user manuals.

3. Soft Skills

• Strong communication and customer service skills.
• Ability to work independently and manage priorities.
• Flexibility and availability for frequent travel and overnight stays.

Who are we?

Dispomed is a Quebec-based company founded in 1982, headquartered in Joliette (QC), that manufactures and sells high-quality veterinary equipment worldwide. Dispomed is a dynamic, family-owned business experiencing rapid growth, offering numerous career opportunities. As a recipient of numerous awards, Dispomed is the Canadian leader in sales and service of veterinary equipment, represented in 35 countries. The foundation of our team lies in our core values, which we see reflected in each of our members: excellence, commitment, passion, and humanity. For over 40 years, we have been committed to providing an excellent experience for all Dispomed stakeholders.

To learn more about Dispomed, visit our website: www.dispomed.com