Description
Lead Technician - Tech Services
Education Centre
One (1) Full-time Position
40 Hours per Week; 12 month Position
Level 10 ($34.56 to $41.15 per hour)
Applications through applytoeducation.com are invited for this position from properly qualified employees within the system presently covered under the scope of the District School Board of Niagara Office, Clerical and Technical Group, and shall be directed to the attention of Employee Services. Resumes from applicants outside the bargaining unit will not be accepted for this posting. Application must be done via www.applytoeducation.com.
The Information Technology Services Department seeks a highly skilled, adaptable, and proactive Technician to provide guidance and support across all IT teams, working independently and in a team environment.
This position is designed to be a resource for the entire department including:
- Computer Technicians, Field Technicians (A/V equipment installation), TASK Team (Special Education Technology Coordinators), Helpdesk Team, MDM Team, as well as contributing to asset management and device procurement.
- The ideal candidate will be versatile, with the ability to collaborate across all areas of IT and support the development of staff to ensure delivery of exceptional service & support delivery across the district.
This position may involve, but is not limited to, the following responsibilities:
- Provide guidance and mentorship to technicians across various teams, fostering a collaborative and efficient working environment
- Serve as a resource for all IT staff, offering technical expertise and support for issues relating to computers, Chromebooks, tablets, A/V equipment, modern device management (MDM), Helpdesk and more
- Support asset management processes, including tracking, procurement, and decommissioning of technology assets
- Coordinate and oversee technology deployments for academic, administrative, and special education initiatives, ensuring seamless integration and efficient rollouts
- Contribute to the planning and execution of A/V equipment installations in classrooms and other educational spaces
- Guide and support the Helpdesk Team to resolve complex technical issues and ensure high levels of service delivery
- Guide and support the MDM Team in the management of mobile devices, tablets, and other devices used by staff and students, leveraging Intune for configuration, deployment, and monitoring
- Help optimize IT service management processes, ensuring effective workflows across all teams and contributing to continuous improvement initiatives
- Create and maintain documentation, knowledge base articles, and training resources for all IT systems and processes
- Assist with vendor management and device procurement, ensuring the timely acquisition of devices and technology solutions, parts inventory and repairs
- Make recommendations for improvements in technology systems and processes, while improving operational efficiencies
- Maintain a strong focus on professionalism, client-centered service, and effective communication across all teams
- Other duties as assigned
Skills, Qualifications, and Education Requirements:
- Minimum 3-year college diploma/university degree in Information Technology, Computer Science, or equivalent work experience
- Minimum 5 years of experience in an enterprise IT environment (experience in K-12 educational environments is an asset)
- Demonstrated experience in mentoring and guiding cross-functional IT teams
- Broad technical expertise across various IT domains, including hardware/software support & repair, networking, mobile device management (MDM), A/V equipment, and Helpdesk support
- Familiarity with Microsoft Intune for managing, configuring, and deploying devices and software in an enterprise environment
- Familiarity with platforms such as Microsoft, Google, Apple iOS and Android; proficiency with online learning and collaboration tools such as Microsoft 365, Google Workspace for Education, and Microsoft Teams is an asset
- Knowledge of asset management, procurement, and lifecycle management of technology devices
- Experience with IT service management frameworks (e.g., ITIL, ITSM) and project management is an asset
- Proficiency with IT ticketing/Helpdesk systems (e.g., Topdesk is preferred)
- Strong organizational, communication, and collaboration skills
- Ability to prioritize tasks, manage multiple projects, and work effectively in a fast-paced environment
- Physical work such as lifting, walking, standing, setup of technical equipment and ladder work is required
- A valid drivers license is required, with the ability to travel to schools, offices, and other locations as needed
Reason(s) for Posting - Ezeldin Ebadalla transfer to AMG.
The District School Board of Niagara is committed to equity and inclusion in the recruitment and hiring of it’s employees, who reflect the diversity of our community and students we serve. We encourage and welcome submissions from candidates from diverse backgrounds to build a supportive and inclusive workplace. DSBN welcomes applications from: Indigenous peoples, members of visible minorities, women, persons with visible and non-visible disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities. The DSBN is committed to “Achieving Success Together” and recognizes that increasing the diversity of its workforce supports this objective.
DSBN will make interview and employment accommodations during the selection process, based on any of the human rights protected grounds. Please notify us in advance and we will work with you to meet your needs. Applicants are thanked for making known their interest in working for the District School Board of Niagara. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
Land Acknowledgement
The land on which we gather is the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum agreement. Today this gathering place is home to many First Nations,
