Description
Invites applications for the following position:
IT S Operations Supervisor
Working at the District School Board of Niagara (DSBN) means being part of a supportive, innovative community that works towards doing what is best for students, and helping every individual achieve success. We proudly serve over 42,000 students across almost 100 elementary and secondary schools in Niagara, located between Lake Erie in the South and Lake Ontario to the North.
The Information Technology Services Department (ITS) is seeking an innovative and energetic professional to work within the Board's complex & continuously evolving computing and data system environment. Reporting to the Manager of Information Technology, the ITS Operations Supervisor will lead, manage and coordinate the work of ITS staff supporting schools and Board sites. This includes overseeing the maintenance, deployment, and support of all computer hardware, software, networking, and technology infrastructure across DSBN. Additionally, the ITS Operations Supervisor will assist in evaluating technology proposals, optimizing technological impacts, identifying efficiencies, and making strategic recommendations for the Board's technology use.
The preferred candidate will demonstrate strengths in the following areas:
Leadership and collaboration;
Project management;
Problem solving and critical thinking;
Effective communication and presentation skills.
Responsibilities :
Manage the day-to-day operations of ITS staff, ensuring reliable technology supports DSBN's learning objectives and business requirements.
Oversee the coordination, prioritization and execution of projects, including assigning tasks, tracking progress, adjusting timelines as needed, and communicating updates to stakeholders.
Work with staff to enhance and implement operational practices and procedures within the department.
Supervise the day-to-day activities of computer technicians and IT staff assigned under direct supervision in compliance with Human Resources policies and procedures, and collective agreements.
Stay updated on current technologies, applications, and best practices related to educational and administrative needs.
Investigate, recommend, and establish training and professional development opportunities relating to technology, legislation, and operational requirements for all direct reports, with the approval of the Manager of Information Technology.
Manage service level agreements with Board approved technology vendors to ensure compliance with licensing, support and maintenance standards.
Direct the evaluation of new technology for integration with the Board system architecture while recommending cost-effective and supportable solutions for new initiatives in both instructional and administrative environments.
Collaborate with stakeholders to define business and systems requirements for new technology.
Establish standards and manage quality assurance in the delivery of Information Technology services across the Board.
Establish projections, make strategic recommendations on technology deployment initiatives in short/long term planning.
Administer IT budgets under the direction of the Manager of Information Technology
Manage, create, update and prepare reports, project plans, project and deployment schedules.
Perform other duties as assigned.
Qualifications and Skills :
A minimum 3-year CAAT diploma in a technical discipline or combination of post-secondary education and equivalent practical experience
Minimum 5 years of experience in Information Technology or Computer Science related fields.
Strong understanding of hardware, software, networking, and infrastructure in an enterprise environment.
Experience working in a K-12 educational environment is preferred.
Management or supervisor certifications in Information Technology Services is preferred.
Excellent organizational, communication and presentation skills.
Demonstrated abilities in customer service, negotiation, leadership, time management, technical expertise and risk management.
Strong knowledge of hardware, software, networking, infrastructure, operating systems and data security methodologies, with an emphasis on interoperability.
Proven experience managing and coordinating large-scale enterprise projects.
Familiarity with IT operations, helpdesk support, and project management best practices.
Salary range: $86,355 - $100,976 including a comprehensive benefit plan. This is a full time, 12-month, based in-person position (35 hour per week). The role is part of DSBN's union-exempt Administrative Management Group.
Applications including cover letter, resume and three professional references must be submitted via Apply to Education by Friday, October 11, 2024, at 4:00 p.m.
The District School Board of Niagara is committed to equity and inclusion in the recruitment and hiring of its employees, who reflect the diversity of our community and students we serve. We encourage and welcome submissions from candidates from diverse backgrounds to build a supportive and inclusive workplace. DSBN welcomes applications from: Indigenous peoples, members of visible minorities, women, persons with visible and non-visible disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities. The DSBN is committed to Achieving Success Together and recognizes that increasing the diversity of its workforce supports this objective.
DSBN will make interview and employment accommodations during the selection process, based on any of the human rights protected grounds. Please notify us in advance and we will work with you to meet your needs. Applicants are thanked for making known their interest in working for the District School Board of Niagara. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
Personal information on this form is collected, used and disclosed in accordance with the Education Act, R.S.O. 1990, c.E.2, as amended and the Municipal Freedom of Information and Protection of Privacy Act. R.S.O 1990, c. M 56, as amended and will be used for the purpose of determining eligibility of the above-noted position and any similar or related purpose(s). Questions about this collection, use and disclosure should be directed to the Freedom of Information Officer, District School Board of Niagara, 191 Carleton Street, St. Catharines, ON L2R 7P4 905-641-1550.
Land Acknowledgement
The land on which we gather is the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum agreement. Today this gathering place is home to many First Nations, Métis, and Inuit peoples acknowledging this reminds us that our great standard of living is directly related to the resources and friendship of Indigenous people.
