Dispatcher (Float)

Dynacare is currently looking to hire a Dispatcher (Float) to join our Transportation team in Brampton, Ontario. This is a 1 year Contract Full-Time opportunity working 37.5 hours a week.

Shift details:
This role is responsible for covering all shifts (Days, Afternoons, Evenings) in dispatch when team members are off.

• Assign all vehicles and route equipment to all drivers on a daily basis.
• Ensure all client reports and supplies are dispatched to all drivers.
• Ensure route schedules and route manifests are up to date and accurate.
• Ensure driver compliance with the Transportation of Dangerous Goods (TDG) regulations.
• Responsible for the care and maintenance of driver communication equipment.
• Ensure that all drivers maintain daily schedules and take immediate remedial action to reduce and/or eliminate any delays.
• Act as a back-up Route Representative as required, perform all assigned duties and responsibilities of the position.
• Assist with the inspection of vehicles for specimens and ensure that no specimens, reports and supplies are left in the vehicles.
• Verify the general cleanness of the vehicles.
• Control access to building at rear entrance and complete all associated documentation.
• Responsible for collecting and depositing cash collection bags from drivers and completing turn in logs.
• Responsible for shipping all internal and external company documents to corporate offices, vendors and clients.
• Complete inbound call tracking logs inclusive of full stat tracking process.
• Collect all driver paperwork and submit to supervisors for review and approvals.
• Responsible for reporting any health and safety hazards and work in compliance with established safe working practices.
• Report any defects in equipment of work area to immediate supervisor in a timely manner.
• Liaise with couriers and ops managers regarding updated schedules/pickup requirements.
• Perform delivery investigations as required.
• Manage and track stat schedules and route orders.
• Work with senior logistics coordinators to ensure accuracy of routes, and service levels are met.

• Secondary school or equivalent education required
• Valid driver’s license with clean abstract with a clear understanding of routes and geography
• 3-5 years related experience - manual dispatching
• Proficient with excel and answering emails
• Ability to multi-task and work effectively in a high paced environment with little or no supervision
• Good telephone manner and ability to diffuse difficult situations with clients and drivers
• Ability to make difficult decisions with little or no forewarning without immediate availability to supervisors
• Good Interpersonal Skills
• Effective, clear and concise communicator who follows up on issued instructions
• Ability to work with internal departments and pressures to deliver superior service levels
• No discipline communication on file