Temporary Employee - Customer Response Representative

Posting End Date:

Employee Type:

Bargaining Unit/ Local: Unifor Local 790 Thunder Bay Office
Primary Location: Thunder Bay, Ontario
Rate Classification/Pay Range: Step 1 $34.28 per hour
Number of Available Positions: Six (6) Temporary Positions

At Enbridge, we know that every customer is different, and we like that!

As a Customer Response Representative at Enbridge, you will interact with internal and external clients on a number of topics ranging from billing and invoices to move and transfer requests to utility services.

If you enjoy working with people, love participating in a team environment and thrive on data analytics, apply today!

Important Note: This role is considered safety sensitive, and as such, you may be required to undergo various background screenings. This may include but is not limited to a driving record abstract, criminal check, a company sponsored medical and drug testing.

What You Will Do (Responsibilities):

• Receive incoming calls as required. Callers include residential, commercial and industrial customers, and internal departments.

• Handling of incoming calls from external and internal customers including: general billing inquiries, moving notices, negotiation of payment arrangements, broker information, equal monthly payment plans, transfers of credit balances, account information changes, utility services, and emergency calls.

• Follow company and business unit processes, policies and procedures.

• Transfers are the exception.

• Promote corporate programs/initiatives, such as eBilling, as required.

• Research account information and prepare the documents to update the customer's account accordingly.

• Completes other tasks and assists other departments as assigned.

Who You Are (Qualifications):

You will have the following combination of education and experience:

• Minimum high school education.

• Excellent verbal and written skills.

• Proven desktop skills required including knowledge of Microsoft Suite products.

• Accurate keyboarding and data entry skills.

• Must have current SAP experience, setting up customers & "My Account" knowledge.

• Demonstrated ability to work in a fast-paced team environment.

• Experience in a Call Centre environment preferred.

Mandatory Testing:

• Call Center Customer Service Survey

• Call Center Inbound Sales Skills

• Cell Center Listening Skills [audio]

• Typing - General

Comment: The time duration for this temporary position would be up to 1 year.

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com