Bilingual (French) Automotive Service Advisor - Remote

• Must be at least 18 years of age
• Must currently live in Ontario, Canada
• Must be fluent in both written and spoken English and French 
• Minimum Class A Provincial Licensed Automotive Technician Certificate
• Minimum six months of customer service experience required
• Minimum two years automotive maintenance, repair consultation or dealership service department experience required
• Basic proficiency with Microsoft Office products (Word, Excel, and Outlook)
• Able to work Monday-Friday, 8-5pm EST
• Must have the ability to meet all work from home technical requirements
• Must be authorized to work in Canada and not require sponsorship by our company for this position now or in the future

Competency Based Qualifications:

• Executing
• Customer Service
• Detail Oriented
• Analyzing
• Communication
• Flexibility

 Work from Home (WFH) Requirements:

• Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
• High-speed Internet connection with a minimum validated upload and download speed of 3Mb or greater (please validate using a speed test tool such as http://www.speedtest.net/) 
• Working web camera for virtual collaboration.

• Review and apply automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners by phone and email, in an efficient and friendly manner
• Review proposals to ensure proper repair and maintenance services are performed according to manufacturers' recommendations, interval-based timing, applied knowledge of vehicle history, and appropriate pricing for suggested services
• Negotiate changes or corrections to order pricing when inconsistent with standards, assess and apply proper warranty and post-warranty applications while creating and issuing purchase orders; explain our operating procedures to clients, groups, and vendors
• Analyze clients’ business needs and repair orders to create and assess solutions; contact clients to provide recommendations, explain proposed procedures, and gain approval
• Identify opportunities and make recommendations to Groups and leadership across internal business lines for full maintenance service proposals, repairs charged to the clients, and opportunities to cycle vehicles in favor of repair