Accounts Receivable Coordinator - Eurofins Experchem Laboratories, Inc.

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 58,000 staff across a network of more than 1,000 independent companies in over 54 countries and operating more than 900 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2023, Eurofins generated total revenues of EUR 6.515 billion, and has been among the best performing stocks in Europe over the past 20 years.

The primary focus of this role is Accounts Receivable, with an individual who is results-oriented, target-focused, and a problem solver, equipped with a "customer first" attitude. The Accounts Receivable Coordinator will be responsible for day-to-day tasks ensuring efficient, timely, and accurate customer billing, collection of accounts receivable, payment applications, and general AR maintenance. This role requires a proactive individual with strong communication skills and attention to detail.

Principal Accountabilities:

• Cash Processing:

  • Process cash receipts promptly.
  • Post daily receipts (cheques, EFT, credit card payments).
  • Follow up on overdue customer balances and resolve payment discrepancies.
  • Make collection calls for outstanding A/R issues (invoices, short payments, etc.).
  • Ensure no quality or production interruptions due to communication lapses.

• Customer Invoicing & Documentation:

  • Create customer invoices and ensure completeness of invoicing by month-end for all services provided.
  • Create and process credit notes where required.
  • Mail/email customer invoices and reports.
  • Send customer statements for overdue accounts.
  • Maintain system customer records and ensure updated contact information.
  • File and maintain customer records.

• Collections & Dispute Resolution:

  • Build strong, positive relationships with customers to ensure smooth payments and dispute resolution.
  • Resolve customer payment discrepancies and invoicing disputes by coordinating with internal operations teams.
  • Weekly follow-up with internal teams to determine work completed but not invoiced.
  • Reach monthly collection and DSO targets through consistent communication and follow-up with customers via telephone and email.
  • Provide customer service regarding collection issues or requests for additional documentation.
  • Inform the immediate supervisor when issues arise, and keep them updated on collection progress.

• Reports & Communication:

  • Prepare and provide ad-hoc reports concerning AR and collection status as requested by the Controller.
  • Prepare reports, including sales reports, cash reports, A/R summary, etc.
  • Assist in Period and Year-End closing and audits (account analysis, reconciliation).
  • Respond to audit requests in a timely manner.
  • Assist with special projects as needed.

• General AR Maintenance:

  • Maintain updated customer cards and records in the system.
  • Ensure all invoicing and collections are completed accurately and in a timely manner.
  • Support Controller in compiling and analyzing warranty and quality chargeback spreadsheets.
  • Provide assistance during annual external audits and other reviews.

Education:

• Post-secondary education in Accounting or related field.

Experience:

• Minimum 2 years in Accounts Receivable.
• Strong customer service skills.
• Experience with Microsoft Dynamics GP is an asset.

Skills, Knowledge, and Abilities:

• Proficiency in Microsoft Office applications, especially Excel.
• Strong communication skills, both written and verbal.
• High level of organizational skills with strong attention to detail.
• Ability to work independently, while supporting a collaborative, team-based environment.
• High level of professionalism, maturity, and discretion when handling confidential matters.
• Proactive, self-disciplined with a goal-oriented approach.
• Ability to work in a fast-paced environment, multitask, and meet deadlines.

WORKING CONDITIONS:

• This position will be working in an office environment where most of the time will be sitting at a desk working on a computer. Light-intermediate lifting requirements of no more than 30 lbs. Hazardous materials are handled using established safety procedures and appropriate PPE.
• Shift work and overtime may be required, as well as working periodic weekends and/or evenings.

At Eurofins we offer excellent full-time benefits including health & dental coverage, life and disability insurance, RRSP with 3% company match, paid holidays, paid time off.

Accommodation: Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request via the website at www.eurofins.ca.

As a Eurofins employee, you will become part of a company that has received international recognition as a great place to work. To learn more about Eurofins, please explore our website at www.eurofins.ca

We thank all applicants within commuting distance of GTA, Ontario for showing an interest in this position. Only those selected for an interview will be contacted.

NO AGENCIES, CALLS OR EMAILS PLEASE