Description
We are looking for a High Volume Customer Service Advisor to join the team of our client, who specializes in the clothing industry. As a customer service advisor, you will be the first point of contact for our customers and play a crucial role in customer satisfaction and retention.
Responsibilities:
Answer incoming calls and emails from customers in a professional and courteous manner.
Handle a high volume of inquiries and complaints while maintaining high-quality service.
Resolve customer issues efficiently and quickly. Provide accurate information about our products, orders, deliveries, and return policies.
Use CRM software to track customer interactions and update customer records.
Work closely with other departments to ensure timely and satisfactory resolution of customer issues.
Participate in a 2-week training to familiarize yourself with our products, procedures, and systems.
Qualifications:
Previous experience in a customer service role, preferably in a high-volume environment.
Excellent verbal and written communication skills.
Ability to manage stress and stay calm under pressure.
Strong problem-solving and time management skills.
Experience with CRM software is an asset.
Ability to work independently as well as in a team.
We Offer:
A competitive salary of $18.50/hour.
A day shift schedule from 7:30 AM to 4:00 PM, with the possibility of remote work 2 days per week.
Paid 2-week training to best prepare you for your role.
An inclusive and dynamic work environment.
Opportunities for professional development and growth within the company.
How to Apply: If you are passionate about customer service and want to be part of a dynamic team within an innovative clothing company, please send your resume to mmachia@excel-personnel or contact me at 514-931-4251 ext 212 and ask for MIKE.
We look forward to meeting you and discussing how you can contribute to the success of our client.
Read more
Responsibilities:
Answer incoming calls and emails from customers in a professional and courteous manner.
Handle a high volume of inquiries and complaints while maintaining high-quality service.
Resolve customer issues efficiently and quickly. Provide accurate information about our products, orders, deliveries, and return policies.
Use CRM software to track customer interactions and update customer records.
Work closely with other departments to ensure timely and satisfactory resolution of customer issues.
Participate in a 2-week training to familiarize yourself with our products, procedures, and systems.
Qualifications:
Previous experience in a customer service role, preferably in a high-volume environment.
Excellent verbal and written communication skills.
Ability to manage stress and stay calm under pressure.
Strong problem-solving and time management skills.
Experience with CRM software is an asset.
Ability to work independently as well as in a team.
We Offer:
A competitive salary of $18.50/hour.
A day shift schedule from 7:30 AM to 4:00 PM, with the possibility of remote work 2 days per week.
Paid 2-week training to best prepare you for your role.
An inclusive and dynamic work environment.
Opportunities for professional development and growth within the company.
How to Apply: If you are passionate about customer service and want to be part of a dynamic team within an innovative clothing company, please send your resume to mmachia@excel-personnel or contact me at 514-931-4251 ext 212 and ask for MIKE.
We look forward to meeting you and discussing how you can contribute to the success of our client.
