Description
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
The role of Provider Relations is to accurately register healthcare providers and maintain a current database in order to support providers by delivering effective and timely communications to ensure seamless claims adjudication and claims payment.
Express Scripts Canada seeks to hire a Provider Relations Representative to work from our Mississauga office. The successful incumbent will review network agreements from pharmacy, medical supplies & equipment, mental health care, vision care, and dental providers for accuracy and completeness and ensure that all providers’ pertinent information is correctly entered into the Express Scripts Canada system.
This is a 12 month contract position, on-site at our Mississauga Office.
Key Responsibilities
Validates completed provider agreements and returns to providers for further review and modifications if information is missing
Ensures that all pharmacy, medical supplies & equipment and dental providers’ required agreement information is entered into the Express Scripts Canada System in a timely manner
Ensures that all pharmacy, medical supplies & equipment, mental health care, visions care, and dental providers’ modifications and terminations are updated in a timely manner
Handles provider, association and software vendor inquiries in a supportive and professional manner
Collaborates with teammates and assists in other team deliverables as required
Qualifications
Post-Secondary school diploma
Bilingual is an asset (French & English)
Excellent written, and verbal communication skills
Knowledge of healthcare/pharmacy, medical supplies & equipment or dental benefit administration and claims processing is an advantage
Strong customer service focus - understanding the Express Way Values
Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook), and Adobe Reader and Writer
Strong interpersonal skills with ability to work independently with minimal supervision; and as a team player willing to take direction
Flexible to new situations and adaptable to change
A thorough understanding of quality assurance and delivery of service excellence
Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
Ability to analyze, problem-solve and mediate difficult situations
Results-oriented paying attention to detail
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
