Accounts Receivable Advisor

Reporting to the Manager, Accounts Receivable, the Accounts Receivable Advisor’s primary responsibility is to support the residences for all billing related issues and collections, proactively identify opportunities to improve, develop and maintain procedures for receivables processes.

This position will be based at our Head Office in Markham, Ontario, with flexibility for in-office work as part of our hybrid work model.

Accountabilities

• To oversee the resident maintenance and billing processes completed in the residences using the applicable system (PointClickCare).

• To conduct reviews of monthly reports and reconciliations to monitor accuracy and completeness of billings and trust accounts, and compliance to corporate policies.

• To proactively identify opportunities to improve receivables processes.

• To develop and maintain procedures for receivables processes.

• To oversee month end balancing and closing, as well as billing and EFT’s.

• To assist with Support Office banking and follow-up on PGT’s and CTS deposits.

• To monitor rate increases and review census for accuracy.

• To calculate resident annual rent increases (retirement).

• To reconcile Trust accounts monthly and escalate homes not following policy to supervisor/manager.

• To follow up on resident refunds, current and stale dated.

• To ensure that corporate cash flow is maximized by ensuring residents pay on a timely basis.

• To follow up on NSF payments, as well as monitor and track collections activities for all accounts over 30 days.

• To process and monitor desktop audits as per schedule.

• To establish effective working relationships with management in the sites and provide support and training as required.

• To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Extendicare’s Code of Conduct.

• To complete all other duties as assigned.

Qualifications and Experience

• Degree or diploma in Business Administration

• Previous general accounting experience in a complex computerized environment

• Familiar with Microsoft office suite (word, excel,)

• Experience with PointClickCare considered an asset

• Highly organized and detail oriented with excellent multi-tasking and problem-solving skills

• Excellent communication, interpersonal and client services skills

• Able to communicate with all levels of organization’s management

• Positive attitude with a “can do” approach to finding solutions

• Dedication to exceptional performance

• Ability to deal enthusiastically with change

• Passion for ongoing learning and growth

• Experience in a mid to large-size company preferred

What Extendicare has to offer:

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:

• Continuous mentorship, support for life-long learning and growth opportunities

• Opportunities for advancement and career growth within the organization

• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.

• Employee Family Assistance Program.

• Robust benefits package.

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network 123 owned and operated long-term care homes, as well as our home health care operations serving more than 10,000 patients annually, we provide people with the care they need wherever they call home. Our qualified and highly trained workforce of 22,000 individuals are united by a dedication to quality care and by our vision for a future where everyone in Canada has access to the care and support they need to live their best lives.

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