National Long-Term Care Consultant

Reporting to the National Director, Operational Quality, this role is responsible for partnering with operational leaders in LTC Homes and Retirement Communities across the Residential Care Division (the “Division”) to enhance clinical and operational excellence. The National Long-Term Care Consultant will be a collaborative facilitator focused on improving interprofessional clinical practice and quality outcomes through education, training, proactive mitigation of safety issues and implementation of quality improvement initiatives resulting from the analysis of quality and safety data.

This role will also work in partnership with the Corporate Quality & Risk team and other corporate departments to ensure the successful design and implementation of care standards, best practices, and continuous learning opportunities resulting in high quality care and an exceptional resident experience.

This position will be located at our Head Office in Markham, Ontario and will have flexibility for both remote and in-office work based on our hybrid work model.

Accountabilities

In partnership with the operational leaders in the Residential Care Division; Consultants in Operational Quality & Resident Experience; and Corporate Quality and Risk team members, the National Long-Term Care Consultant will have the following accountabilities:

Quality, Safety & Professional Practice

• Supports the design and implementation of nursing standards of care practice through clinical program oversight across the Division in alignment with best practices in seniors’ care; professional regulatory colleges; and applicable legislation/regulations
• Support resident safety incident processes and practices through collaborative analysis of resident-related risk and safety trends; and supporting implementation of action plans across the Division as required related to program oversight

Training & Education

• Contributes to the design and guided implementation of standardized interprofessional clinical education and training curriculum that will optimize the scopes of practice and roles related to nursing and personal care;
• Fosters a culture of continuous quality improvement in alignment with the operating models across the Division by sharing best practices;
• Teaches and trains on policies and standard operating procedures including but not limited to nursing and personal care and any other regulatory and quality assurance standards for seniors’ care;
• Leverages adult education methodologies to meet the diverse learning needs of staff, leaders and caregivers in the Homes/Communities
• Facilitates clinical knowledge translation and exchange across the Division
• Promotes a just safety culture and a continuous learning environment by promoting psychological safety through non-punitive approaches to learning from errors.

Continuous Quality Improvement

• Identifies, co-designs and supports the implementation of continuous quality improvement initiatives across the Division that will result in safe, reliable, and effective residential care with a focus on nursing and personal care;
• Participates in the development of and guides implementation of quality improvement initiatives that align to Extendicare’s strategic quality priorities;
• Collaborates with regions to foster and hardwire a culture of performance excellence through effective communication and supportive guidance.

Quality Assurance, Compliance & Performance

• Monitors quality, safety, and enterprise risk management practices across the Division to ensure implementation and sustainability of Extendicare’s quality and resident safety framework
• Provides support for operational decision making related to improving experience (e.g. clinical equipment; resident care supplies, etc.)
• Provides implementation support for quality assurance processes, practices, and action plans including, but not limited to, those related to Accreditation and federal/provincial regulations; and
• Creates, shares, and discusses performance results related to quality and experience indicators to drive data-informed decision making

Qualifications:

• Undergraduate degree in Nursing required
• Master’s Degree in nursing, quality, education or leadership preferred
• Member in good standing with provincial regulatory college
• Minimum 3-5 years’ experience in progressive positions, preferably in LTC Homes and/or Retirement Communities
• Experience with quality improvement theory, methodologies, and science
• Experience in project coordination and change management in relation to advancing interprofessional quality of care (e.g. skin and wound care; dementia care; independence with activities of daily living; falls prevention; prevention of malnutrition and dehydration, etc.)
• Working knowledge of relevant Health Information Systems (e.g., PointClickCare, provincial information repositories, etc.) is an asset
• Experience with data analysis to determine performance improvement opportunities
• Ability to understand and apply legislative, regulatory, and quality assurance frameworks related to seniors’ care
• Experience partnering with diverse stakeholders
• Passion for relationship-centred care, culture change and service excellence
• Excellent interpersonal skills in consensus-building, negotiation, and conflict resolution
• Ability to travel to various regions/provinces as required to produce positive outcomes and relationship building

What Extendicare has to offer:

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:

• Continuous mentorship, support for life-long learning and growth opportunities
• Opportunities for advancement and career growth within the organization
• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
• Employee Family Assistance Program.
• Robust benefits package.

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of more than 100 operated senior care and living centres, as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of more than 20,000 individuals are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada.

Time Type:

Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request.