Description
Closing Date (MM/DD/YYYY):
03/04/2025Worker Type:
PermanentLanguage(s) Required:
EnglishTerm Duration (in months):
Salary Range (plus eligible to receive a performance based incentive, applicable to position) :
$90,710 - $122,726Shape how FCC delivers services that meet employee needs and align with strategic objectives. Collaborate with cross-functional teams, leverage best practices, and drive continuous improvements that enhance user satisfaction, operational efficiency and long-term value creation.What you’ll do:
- Manage and optimize service offerings to align with business goals and evolving customer needs
- Collaborate across product teams, stakeholders, and vendors to ensure seamless, high-quality service delivery
- Monitor service performance, identify opportunities for enhancement, and drive improvements using a Continual Improvement Registry (CIR)
- Apply best practices and recognized service management frameworks to maintain reliable, efficient, and valuable service operations
What we’re looking for:
- Strategic thinker with strong analytical skills who can interpret data and drive informed decisions
- Skilled communicator who influences without authority and fosters cross-functional collaboration
- Proactive problem-solver who identifies service gaps and delivers practical, impactful solutions
- Results-oriented professional who thrives in dynamic environments and embraces continuous improvement
- Empathetic leader who anticipates and responds to the needs of internal stakeholders and end-users
What you’ll need:
- A degree in business administration or computer science
- At least 8-10 years of IT customer service, technical, or dev ops, including
- 4-6 years in a service delivery role or project management role
- ITIL Foundation certification
- Familiarity with project management and design thinking practices
