Description
Hello,
My name is Lou, and I am a recruitment consultant at Fed Supply, a recognized staffing agency specializing in supply chain, logistics, transportation, and customer service. We offer both temporary and permanent job opportunities across the Greater Montreal area.
Our team, composed of experts in supply chain and logistics, understands your challenges and speaks your language.
We are currently assisting one of our clients, a company specializing in transportation, logistics, and warehousing management, operating on both a national and international scale. With decades of expertise, this company offers a collaborative and ever-evolving environment, where initiative and precision are highly valued.
As a Customer Service & Logistics Supervisor, you will be the main point of contact between clients and operations. Your role will be to ensure smooth and efficient service, handle customer inquiries, anticipate potential issues, and ensure flawless documentation management.
Your Responsibilities
Customer Service & Logistics Coordination
* Deliver high-quality customer service by responding to inquiries and anticipating needs.
* Process orders and transportation requests, ensuring accuracy and compliance.
* Manage delivery-related issues, including delays, incidents, and shipment tracking.
* Build and maintain strong relationships with clients.
* Provide solutions and effective communication between clients and operations.
Documentation & Compliance
* Verify and transmit necessary transport and customs documents.
* Ensure internal systems are updated with accurate data.
* Identify and correct errors in purchase orders.
* Oversee document management and ensure compliance with logistics regulations.
Team Management & Supervision
* Lead and support the customer service and logistics team (6 people).
* Coordinate workload distribution and assist team members with questions and challenges.
* Participate in recruitment, payroll verification, training, and performance evaluation of staff.
Education & Experience
* Degree in logistics, administration, or a related field (or equivalent experience).
* 2 to 5 years of experience in logistics, transportation, customer service, or warehousing.
* Strong knowledge of logistics documentation and customs regulations.
* Proficiency in MS Office Suite and order management tools.
Key Skills
* Customer Service: Strong customer focus, problem-solving, and follow-up skills.
* Organization: Ability to handle multiple tasks simultaneously and meet deadlines.
* Communication: Strong verbal and written skills, with the ability to negotiate and resolve conflicts.
* Team Management: Leadership, team coordination, and staff support.
* Adaptability: Comfortable working in a fast-paced, dynamic environment and handling unforeseen challenges.
Compensation & Benefits
Salary: Between $60K and $80K, based on experience and profile.
Benefits: Health, dental, and disability insurance.
Schedule: Start between 7 AM and 8 AM, end between 3:30 PM and 4:30 PM.
Full-time: 40 hours per week, Monday to Friday, on-site.
Are you the right fit for this position? Apply now and take on new challenges with us!
