Lead, Information System and Knowledge Management

Are you passionate about leveraging knowledge to drive organizational performance? Do you thrive in a dynamic environment where you can make a meaningful impact on how information is shared and utilized? If so, then we have an exciting opportunity for you to join Fraser Health as a Sr Business Analyst / Project Manager!

As the Sr Business Analyst / Project Manager, you will play a crucial role in supporting Fraser Health's strategic initiatives to smoothly integrate process and technology change within the organization. This involves collaborating with various departments, including HR Consulting, Payroll, Benefits, Workforce Optimization, Finance, IT, System Integrators, and third-party vendors. Your primary focus will be on implementing a new case management and ticketing solution to enhance Fraser Health’s employee and service provider experience. The organization’s HR service delivery structure is undergoing a digital transformation to enhance service efficiency and move from an email-based model to a case management approach. The successful candidate will be responsible for managing the full spectrum of project activities, including project planning, requirements gathering, solution design, implementation, testing, and training.

Here's what you'll be doing:

• Oversee end-to-end project management, ensuring delivery within scope, time, and budget.
• Collaborate closely with HR Subject Matter Experts (SMEs), Change Management Leads, System Integrators, and fellow Project Managers to drive the successful implementation of the case management solution, ensuring seamless integration and alignment with ongoing digital HR transformation initiatives within the broader program.
• Develop detailed project plans, including scope, timelines, resource allocation, risk management, and communication strategies.
• Manage stakeholder expectations and facilitate effective communication across cross-functional teams.
• Lead requirements gathering sessions, document business requirements, and translate them into functional specifications.
• Work with technical teams and vendors to design and configure the case management/ticketing solution.
• Assess impacts of project change requests onto change management scope, timelines, and resource, and provide recommendations to leadership.
• Provide thought leadership on process design and optimization to support HR services’ shift to a case management service delivery model.
• Collaborate with change management teams to support the adoption of the new service delivery model.
• Develop training plans, support materials, and facilitate sessions to ensure successful user adoption.
• Lead user acceptance testing (UAT) efforts, ensuring the solution meets business needs and is fully functional.
• Establish test scenarios, develop testing criteria, and oversee issue resolution.
• Define operational support requirements for the post-implementation phase.

To qualify for this role, you'll need:

• Project Management Professional (PMP) Certification or equivalent.
• Three to five years of proven experience in HR service delivery operations.
• Strong expertise in leading digital transformation projects within HR or related fields.
• Extensive business analysis experience with proven success in requirements gathering, process mapping, and solution design.
• Experience in implementing case management/ticketing solutions or similar platforms.
• Strong strategic thinking and project management abilities.
• Ability to collaborate effectively with cross-functional teams.
• Highly collaborative with excellent interpersonal, negotiation, influence, and conflict management skills.
• A bachelor’s degree in Human Resources, Business Management, Computer Science, or Accounting.
• Three to five years of recent, related experience in Human Resources or Corporate Finance Accounting, with involvement in systems review and technical systems work, or an equivalent combination of education, training, and experience. 

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. 

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Lead supports the initiatives of Fraser Health's knowledge management strategy, primarily reporting to the assigned program/service with a matrix report to People Informatics & Systems, or reporting directly to People Informatics & Systems. Providing consulting and technical services, the Lead supports the conscious strategy of getting the right knowledge to the right people at the right time and helping people share and put information into action in ways that will improve organizational performance. The Lead works with Employee Experience areas such as HR Consulting, Benefits, Work Design & Compensation, Workforce Optimization, and/or Finance and Payroll departments and their respective customer base to identify the use of technology and systems, assess processes and user needs, develops systems and reports that pulls integrated information from a variety of sources. Works to ensure the smooth integration of information between payroll, benefits, finance and human resources. Reviews management plans, identifies sources of information and compiles reports with cost impact assessments. Identifies training needs within the assigned program/service area and provides training to staff to develop in-house expertise. Supervises and provides leadership to assigned staff.

Education and Experience

Bachelor's Degree in a field related to Human Resources, Business Management, Computer Science or Accounting, and three (3) to five (5) years recent, related experience in Human Resources or Corporate Finance Accounting with involvement in systems review and technical systems work, or an equivalent combination of education, training and experience.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Demonstrated experience with application of human resource/finance programs/objectives as applicable.
• Demonstrated proficiency with desktop software applications such as Intranet technology, software applications such as Access, Excel, database reporting such as Crystal Reports. Meditech experience including NPR Report Writing as asset.
• Physical ability to perform the duties of the position.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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