Leader, OR Analyst & Perioperative Clerical Services

1. Provides leadership in the development of clerical services initiatives and overall management functions of the clerical service by working in partnership with Fraser Health's programs, services, and other internal partners.
2. Recruits and manages staff in accordance with professional standards including performance evaluation, discipline, and termination consistent with current legislated/contractual obligations; participates in staff mentoring and development by promoting cooperative working relationships, positive employee relations and a continuous learning environment.
3. Identifies and develops workforce plans and human resource strategies at the service level by working collaboratively with key program and human resource leaders to ensure evidence-informed clerical services structures are created.
4. Evaluates clerical staff development needs, implements and coordinators staff and user training and orientation programs related to OR Booking/Scheduling systems and processes. Assesses and evaluates training needs; develops curriculum and training materials; conducts training to clerical staff in OR booking and PAC and Pain Clinic.
5. Prepares the annual operating and capital equipment budget for the designated portfolio; monitors activities and ensures expenditures are within approved budgets; implements corrective action and identifies efficiencies and promotes optimal use of resources by making recommendations for current and future service adjustments.
6. Ensures that clerical services planning, and evaluation is based on data profiling, evidence-informed, quality practice environments and supports program/service managers consistent with operational needs, current legislation, and collective agreement requirements; anticipates and responds to trends, shifts in services and changes in the health care system, human resources and/or collective agreement provisions.
7. Conducts audits related to booking and scheduling information, data quality and system processes and practices. Analyzes and evaluates audit findings; develops recommendations to Manager on data quality and system process improvements.
8. Audits work of OR Booking, PAC and Pain Clinic clerical staff related to system data input for waitlisting and scheduling to ORM (Operating Room Module) and CWS (Community Wide Scheduling).
9. Develops and generates information reports related to OR user departments and/or Ministry of Health (MOH) requirements. Gathers and operationalizes data from SIS-related priorities for increased OR capacity and efficiency. Provides quality related statistics to manager and the regional committee governance structure on a regular/requested basis. Works collaboratively with all levels of staff and OR management.
10. Provides leadership to staff to foster a collaborative practice environment which supports staff involvement in decision-making to create sustainable staffing solutions.
11. Participates in design and implementation of clerical services system redesign initiatives; measures and responds to clerical services performance metrics by developing a database and preparing reports to facilitate ongoing coordination, monitoring, and reporting of clerical services performance measurements; manages quality improvement and risk management processes in the context of utilization and staffing services.
12. Ensures both the Director and Manager, Clinical Operations are informed of and aware of significant events and activities in the area(s) of responsibility.
13. Provides education and/or training to staff and develops tools/policies, which comply with human resource and legal requirements, accreditation standards, provincial and federal legislation, regulations, and collective agreements.
14. Participates on assigned internal, regional, and external committees, public relations activities, and other project groups as appropriate; chairs and/or leads discussion as requested; prepares status reports and provides recommendations to update the Director, Clinical Operations.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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