Manager Patient Access & Community Transition - Eagle Ridge Hospital

Are you seeking a role where you can leverage both your clinical expertise and leadership abilities? Do you pride yourself on accountability and strive to exemplify integrity, resilience, and confidence? If so, we encourage you to read on! 

We are hiring for a Manager, Patient Access & Community Transition (PACT) to join our innovative and supportive leadership team at Eagle Ridge Hospital in Port Moody, B.C! This is an exciting opportunity to lead the PACT team as well as the Site Medical Relief Pool and Site Leaders. This position is relief part-time until March 2026 or until return of incumbent.  

Eagle Ridge Hospital is a 168 bed hospital in Port Moody, British Columbia, serving the communities of Coquitlam, Port Coquitlam, Port Moody, Anmore and Belcarra. The hospital offers medical, surgical, and cardiac programs, as well as 24/7 emergency services with over 53,000 visits annually. See what Kristy has to say about her experience in emergency nursing at Eagle Ridge Hospital. 

The Tri-Cities is an informal grouping of three lively suburban communities of Coquitlam, Port Coquitlam, and Port Moody and two semi-rural residential areas of Belcarra and Anmore that have grown together and are each unique from the other. These stunning communities offer urban living in a picturesque natural setting - the ideal location for the avid city-goer and outdoor enthusiast. The centrally located area of the Tri-Cities offers the perfect hybrid for all lifestyles.  

Key highlights of the position include: 
 

• Working with diverse teams within Eagle Ridge Hospital and across the regional access and flow network 

• Leading teams in a digitally enabled setting 

• Eagle Ridge is a community hospital where you will have the opportunity to collaborate with passionate colleagues who drive innovation and champion teamwork across our site.  

A bit about you:  

• Undergraduate Degree in Health Sciences or related field 

• Seven years' recent related experience in patient access and flow, discharge planning and Alternate Level of Care within a complex health care environment 

• Two years in a leadership role. 

Experience the exceptional benefits of working with us including: 

• Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage. 

• Generous Vacation Time: eligible employees can earn up to four weeks of vacation to recharge and relax. 

• Benefit Portability: Seamlessly transfer your benefits from another HEABC employer. 

• Immediate Pension Enrollment: Secure your future with a defined municipal pension plan from day one. 

• Maternity Top-Up: Receive an 87% top-up during maternity leave. 

• TransLink Pass Subsidy: Save on commuting costs with a 50% subsidy on TransLink passes 

• Additional employee discounts and perks available.

*Eligibility based on employment status

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Manager, Patient Access & Community Transition provides operational oversight and management of patient access and transitions within the site, between hospitals, and between hospitals and community, to ensure quality patient care, effective patient outcomes and positive patient experience.

Provides leadership to all areas and support services linked to patient flow and transition across the health continuum. In collaboration with department and clinical support areas, identifies barriers to patient flow and provides leadership and management to address barriers and facilitate improvement system-wide. Creates, develops and supports seamless transition points between hospital and community and evaluates their effectiveness; monitors, tracks and evaluates access & flow performance based on MOH criteria/indicators. Accountable to oversee Complex Discharge processes & performance for the site as well as the designation and monitoring of Alternate Levels of Care (ALC). Ensures consistent application and implementation of policies and processes of patient access, flow and transition practices within the site, the community and across the continuum of care. Maintains effective communications; prioritizes and advises on the status of site and community objectives related to patient access and transitions to "right service", including the review and improvement of patient experience criteria and objectives.

Oversees and manages designated clinical and /or administrative areas at the site which support Access and Community Transition functions, as well as areas which provide general support to site operations.

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
• Ability to develop and maintain effective working relationships with others within and outside of the organization.
• Ability to implement and troubleshoot systems necessary to collect, maintain and analyze data.
• Knowledge of research methodology, practices and techniques.
• Knowledge of department management processes under collective agreements.
• Excellent oral, written and presentation skills.
• Demonstrated knowledge of budget planning and preparation principles, concepts and methods.
• Excellent investigative, analytical and problem solving skills.
• Ability to work effectively under pressure and with changing priorities and deadlines.
• Knowledge of Information Systems applications, tools and concepts.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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