Manager Patient Access & Community Transition - Langley Memorial Hospital

We currently have an exciting opportunity for a Part Time – Manager Patient Access & Community Transition to join our team at Langley Memorial Hospital located in Langley, B.C. As a key member of the leadership team, you are responsible for managing and providing leadership to all areas and support services linked to patient flow and transition across the health continuum, with a focus on improving patient flow through key improvement initiatives. This position is available until December 31, 2025 or Return of Incumbent. Come be part of a collaborative, dynamic team! 

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Manager, Patient Access & Community Transition provides operational oversight and management of patient access and transitions within the site, between hospitals, and between hospitals and community, to ensure quality patient care, effective patient outcomes and positive patient experience.

Provides leadership to all areas and support services linked to patient flow and transition across the health continuum. In collaboration with department and clinical support areas, identifies barriers to patient flow and provides leadership and management to address barriers and facilitate improvement system-wide. Creates, develops and supports seamless transition points between hospital and community and evaluates their effectiveness; monitors, tracks and evaluates access & flow performance based on MOH criteria/indicators. Accountable to oversee Complex Discharge processes & performance for the site as well as the designation and monitoring of Alternate Levels of Care (ALC). Ensures consistent application and implementation of policies and processes of patient access, flow and transition practices within the site, the community and across the continuum of care. Maintains effective communications; prioritizes and advises on the status of site and community objectives related to patient access and transitions to "right service", including the review and improvement of patient experience criteria and objectives.

Oversees and manages designated clinical and /or administrative areas at the site which support Access and Community Transition functions, as well as areas which provide general support to site operations.

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
• Ability to develop and maintain effective working relationships with others within and outside of the organization.
• Ability to implement and troubleshoot systems necessary to collect, maintain and analyze data.
• Knowledge of research methodology, practices and techniques.
• Knowledge of department management processes under collective agreements.
• Excellent oral, written and presentation skills.
• Demonstrated knowledge of budget planning and preparation principles, concepts and methods.
• Excellent investigative, analytical and problem solving skills.
• Ability to work effectively under pressure and with changing priorities and deadlines.
• Knowledge of Information Systems applications, tools and concepts.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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