Accounts Receivable Collections Specialist

Who is Grand & Toy?

At Grand & Toy, we Give Work Life!  Celebrating 141 years this year, Grand & Toy is one of Canada’s most renowned and iconic brands. Our humble beginnings started in office supplies but today, our team of industry-leading experts provide complete business solutions for multiple industries across Canada. From the latest technology solutions, to facilities, and custom workplace furniture for any space, we provide core solutions to running businesses day-to-day.

About the role: 

We are seeking a detail-oriented and proactive Accounts Receivable Collections Specialist to join our team. This Finance Department role focuses on managing customer accounts, ensuring timely payments, and being a solutionist for our customers. The ideal candidate will have strong communication skills, analytical abilities, and a customer-focused approach to resolving billing and payment issues.

 What will I do? 

• Customer Engagement:
  • Professionally communicate with customers on a timely basis regarding billing and payment inquiries
  • Utilize effective tools such as Teams, CRM platform, account reconciliations, dunning letters, and other notices to optimize key A/R performance targets.
  • Reconcile & problem solve for a high volume of transactions, source relevant back-up documentation, identify billing errors, customer engagement to understand payment processing and/or financial problems, analyze the issues and provide solutions acceptable to both parties.
• Collaboration:
  • Work closely with Sales Account Managers to solution customer payment issues while maintaining our brand and customer experience
  • Maintain detailed follow-up notes in the system for each account to ensure accurate tracking and resolution.
  • Work with e-Business to ensure EDI portals are set up correctly.  Identify any issues with customer enrollment and solution by engaging appropriate business partners.
  • Work within different types of Customer portals in EDI such as Ariba, Tradeshift, Coupa, etc. to monitor and resolve rejections.
• Credit Management:
  • Regularly review and evaluate customer credit terms and terms, recommending adjustments to Credit team.
  • Serve as a backup for the credit team by reviewing and releasing orders with sound decision-making.
• Risk Assessment:
  • Deep understanding of accounts in portfolio to assess risk and notify Management of concerns.
  • Monitor integrated accounts daily (EDI) to ensure rejections are identified promptly.

 What experience do I need? 

• Education: Secondary school completion.
• Practical Experience:
  • Minimum of 3 years related experience in a computerized A/R environment.
  • A thorough understanding of all aspects of credit and collection, including account maintenance & reconciliation, collection of past due accounts, and credit decision-making.
• Technical Competencies:
  • Previous experience working with EDI-based customers and familiarity with vendor portals such as Ariba, Oracle, Tradeshift, etc.
  • Experience in large ERP (AS400) Financial systems
  • Proficiency in Microsoft Office applications, particularly Excel (including VLOOKUP and Pivot Tables) and Word.

Personal Attributes

• Strong Communication & Interpersonal Skills: Build trust with Customers, collaborate with Sales organization, and resolve issues while protecting Grand & Toy brand.

• Adaptability & Initiative: Detailed oriented Problem-solver & critical thinker that applies a sense of urgency for prioritization of customer issues and multiple activities in a continually evolving competitive environment.

• Ability to work independently while supporting team initiatives/objectives and meeting deadlines. Ability to solicit and gain assistance where required, and to maintain composure when dealing with difficult situations

• Problem Solving : Strong ability to analyze problems, identify solutions, and negotiate outcomes acceptable to both parties. Detailed oriented & critical thinker that applies a sense of urgency for prioritization of customer issues and multiple activities in a continually evolving competitive environment.

What we offer

Grand & Toy offers competitive wages and benefits packages based on education and experience. We provide a rewarding and challenging career along with growth and career advancement. We proudly provide comprehensive training for all new associates, along with incentives such as our associate/corporate discounts and rewards programs for management positions. Our corporate culture is team oriented, friendly and collaborative.

This role offers an opportunity to work in an dynamic environment where your expertise in accounts receivable and credit management will directly contribute to the company's financial health and customer satisfaction. If you thrive in a fast paced setting and enjoy problem solving, we will encourage you to apply!

We celebrate employment equity and diversity

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.