Client Solutions Advisor

We’re searching for 2 Customer Solutions Advisors. Are you exploring new opportunities?

In this exciting hybrid opportunity located at our head office in Vaughan, Ontario, you will play a vital role in driving increased sales by promoting solutions tailored to customer needs, supporting margin growth, and sales opportunities. Reporting to the Senior Strategic Account Manager, the successful candidate must be able to demonstrate strategic thinking and critical analysis skills to contribute effectively to long-term account growth.

Uncover the potential with Grand & Toy!
For over 140 years, Grand & Toy has been helping Canadian businesses thrive by offering innovative solutions. Today, we go beyond office supplies, providing everything from technology to furniture and more. We're a diverse team passionate about making a difference for our customers and partners. Join us, and let's transform our work together!

Why you'll love Grand & Toy
•An open, flexible, and warm workplace
•A rewards program supporting your financial, physical, and mental well-being
•Perks like employee discount programs
•A culture that is actively committed to innovation and challenging the status quo
•Opportunities to learn and grow
•The opportunity to be part of a company that gives back to our local communities

What sets you apart:  
•You bring a minimum of 1-3 years of experience in sales, sales support or sales operations
•You are a connector with excellent interpersonal skills and the ability to build strong relationships 
•You are a skilled juggler! Proficient in managing time, multiple tasks, and priorities effectively.
•Experience with a CRM (Customer Relationship Management)
•Post-secondary education in sales, marketing or customer service OR equivalent experience 

Once you are in the role, you'll: 
• Focus on creating customer loyalty with large enterprise clients and build and maintain close, long-term relationships with them
•Guarantee customer satisfaction by leveraging experience, critical thinking skills and available resources to resolve issues across Customer Care, Sales, Transportation, Operations, and Credit departments.
•Confidently engage in both warm and cold calls, demonstrating effective communication skills and a proactive approach to customer outreach
•Supports Senior Strategic Account Manager in contract management, catalog updates and customer maintenance, with a focus on completing non-strategic selling activities
•Use company systems such as MS Office (Excel & PowerPoint), & MS Dynamics CRM
•Establish and maintain relationships with internal support team to meet customers’ ongoing & changing needs

Want to connect further? Apply today!
At Grand & Toy, we believe work shouldn’t just be work. You are valued here. We aspire to be more than just an excellent workplace. At Grand & Toy, you become part of a community of dynamic, purposeful, and inclusive individuals. Each day, we demonstrate that success in business involves caring deeply for our communities, clients, and each individual team member alike. Your unique perspective will be embraced and respected, contributing meaningfully to our ongoing dialogue.

You’ll experience the strength of community firsthand. We are dedicated to inclusivity and diversity within our workforce, creating an environment where everyone is empowered to express themselves freely. We actively promote equity, inclusion, and diversity, ensuring all qualified individuals are welcomed and supported throughout the recruitment and selection process. We celebrate employment equity and are committed to accommodating individuals with disabilities. Should you require accommodation, we will collaborate with you to ensure your needs are met.