Clerk II

Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always!

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

The Outpatient Rehabilitation Department includes multiple outpatient programs and services that support the community in achieving rehabilitation goals. Outpatient Rehabilitation programming is available at Oakville, Milton, and Georgetown sites. The Clerk will be responsible for the daily registration and bookings, appointment coordination, order entry, flow and clerical data management to support the various functional clerical responsibilities of and other areas within the Outpatient Rehab Program as required. Major responsibilities include collaboration with the program team in the coordination of patient scheduling, liaising with patients, managing and triaging referrals for the clinical teams in order to meet wait time targets. Use of multiple software systems such as Meditech Expanse, Practice Perfect, and Community Wide Scheduling is required.

This is what you’ll be doing:

Front office clerical functions such as patient reception and registration, appointment bookings, processing of payments, filing, communication with physicians, staff, patients, and visitors as well as telephone enquiries and other general office duties.

• Working in collaboration with the Outpatient Rehab team to ensure a high standard of quality patient care and experience is delivered
• Liaising and working with the Outpatient Rehab Manager to ensure clinic are hitting timelines
• Utilizes effective problem solving and conflict resolution skills in the ongoing promotion of quality care outcomes
• Participates in the unit orientation program for new staff
• Demonstrates strong prioritizing skills
• Performs other duties consistent with the job classification as required

• Office administration diploma from a recognized college or equivalent experience required
• Minimum of 1 year of experience working in a comparable position preferred
• Proficient in the use of Microsoft Office applications including Outlook, Word, and Excel
• Minimum of 30 wpm typing speed required
• Must have fast and accurate data entry skills
• Experience using patient related databases preferred, e.g. Meditech
• Must be able to prioritize workload and function independently in a busy environment
• Good interpersonal, organizational and communication (verbal & written) skills
• Good customer service skills and problem resolution skills
• Accurate data entry skills
• Demonstrable critical thinking skills, multi-tasking and prioritizing skills
• Ability to manage emotionally charged situations in a fast-paced environment
• Excellent interpersonal and written and oral communication skills
• Ability to work within a multidisciplinary team environment
• Able to diplomatically respond to inquiries from staff, volunteers, patients, family members and members of the general public
• Must be able to read, write, speak and understand English fluently
• Must be physically able to perform the job: prolonged periods of time sitting; standing; walking; and pushing and pulling variety of wheeled equipment.
• Satisfactory employment and attendance record required

Hours: Monday to Saturday- 8 hour shifts- Days and Evenings (hours subject to change based on operational needs)

Salary: $22.52 per hour - $28.12 per hour

Date Posted: July 2, 2024

Internal Applications Due By: July 9, 2024

REF457D

Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.