Intake Assistant

Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always!

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do. We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

MH Central Intake Program is the single access point for referrals for diabetes, addiction & mental health (one-Link) and Musculoskeltal (MSK) services in the Mississauga Halton region.

As a Central Intake Program Intake Assistant, you will be working in a high volume and fast paced environment using e-referral technology along with a call centre functionality and Meditech in your work functions.

Primary tasks involve

• Review and process incoming referrals as per program guidelines and using appropriate systems for data entry and data completion
• Schedule appointments for patient care using appropriate systems and program guidelines
• Contact referring physicians/healthcare providers and or patients to obtain missing information such as lab results, forms and patient information as needed to completed referral process
• Manage inquiries from patients, physician offices and partnering programs related to referral status
• Maintains required secure system of client records
• Collaborate with program clinicians, manager and other clerical staff to support high quality patient care and efficient program operation
• Filing, faxing, supply management and other duties as assigned
• Adjusts priorities based on changing work environment and administrative load.

Halton Healthcare Services is seeking individuals who are competent in their chosen profession; patient/customer focused; team players; effective communicators; caring and respectful and are fiscally responsible.

• Office administration diploma from a recognized college or equivalent experience required
• Minimum 3 years relevant experience working in a healthcare setting
• Experience working in an addictions or mental health program in either the community or a hospital setting preferred
• Proficiency with Microsoft Office package (Word, Outlook, Excel, PowerPoint)
• Demonstrates tact, diplomacy and ensures confidentiality is maintained
• Demonstrates excellent organizational skills to effectively prioritize and handle multiple tasks
• Exceptional customer service skills over the phone and in person
• Must be self-directed and able to work with minimal supervision
• Demonstrates commitment to on-going learning and able to learn new tasks quickly
• Demonstrates excellent problem solving and critical thinking skills
• Work well as part of a multi-disciplinary team
• Must be physically able to do the job
• Satisfactory employment and attendance record required

Hours: 7.5 hour shifts; Days and Evenings, 0800-1600 & 1200-2000 (hours are subject to change based on operational needs)

Salary: $22.52 - $28.12 per hour

Date Posted: November 19, 2024

Internal Applicants Due By: November 26, 2024

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Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.