Patient Care Manager

Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always!

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do. We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

Reporting directly to the Director of the Emergency Program at Halton Healthcare, the GH Emergency Department (ED) Patient Care Manager (PCM) works in collaboration with the ED leadership team; the Emergency Program Medical Director and Physician Site Lead, ED Professional Practice Clinician, and Clinical Resource Nurse(s) to implement clinical program priorities, oversee the daily operations, and professional practice of the Emergency Department and a number of ambulatory clinics with potential for an expanded portfolio in the future. The Ambulatory clinic offers a comprehensive range of services aligning with early discharge and emergency diversion including fracture clinic, post-discharge care, infusion treatments, and minor surgical procedures, ensuring seamless care for patients across multiple specialties.

The PCM is an inspiring leader who creates a work environment that promotes collaborative teamwork and an exemplary patient and family experience. She/he is responsible for overseeing daily operations and safe, quality of care for the Emergency Department. This includes planning, implementing and evaluating activities related to the provision of high-quality patient & family centered care services and programs; selecting, hiring and developing staff; working collaboratively with the ED team; and maintaining fiscal accountability.

The ED PCM is instrumental in leading and supporting the growth and maintenance of relationships with internal, cross-site and external stakeholders, collaborating with inpatient and support service managers to identify and collaboratively develop process improvement strategies with a goal of system optimization. This role is critical in supporting partnerships with EMS, Police and other community partners, and the MH-LHIN.

Halton Healthcare endeavors to hire individuals who are competent in their chosen profession and who exemplify our mission, vision and values of accountability, respect and compassion which guide our individual behaviours and attitudes.

• Bachelor of Nursing Degree
• Current registration with the College of Nurses of Ontario
• Masters prepared or evidence of substantial completion preferred
• A minimum of 3 years of progressive leadership in a similar hospital environment
• Emergency Department clinical experience preferred
• Excellent leadership skills
• Excellent computer skills including proficiency with Microsoft Office applications including Word, Excel and PowerPoint
• Excellent human resource management skills including recruitment and retention of staff
• Excellent budgeting and financial management skills including a demonstrated ability to forecast plan and monitor the operating and capital equipment budget.
• Demonstrated commitment to continuing education
• Demonstrated ability to motivate and inspire others towards professional excellence
• Superior verbal and written communication skills
• Demonstrated change management skills
• Excellent customer service skills
• Demonstrated ability to foster team building
• Demonstrated ability to create and sustain trust with peer leaders & health system partners
• Strong conflict resolution skills
• Patient and family engagement approach
• Self-directed, courageous with demonstrated embodiment of Halton Healthcare core values
• Satisfactory employment and attendance record required

Hours: Monday to Friday, days; plus on-call nursing administration rotation (subject to change based on operational requirements)

Salary: $56.369 - $70.462 per hour

Date Posted: February 27, 2025

Internal Applicants Due By: March 6, 2025

REF1790S

Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.