Team Lead - One Link

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we take healthcare to a new level to meet the urgent needs of our community's growing and aging population. We are a distinctive centre of healthcare excellence that offers first-rate care in an innovative environment that supports the physical, mental, emotional and spiritual needs of the community.

Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always!

The Team Lead is responsible for the day-to-day clinical operation and patient flow of the one-Link program including:

• Acting as the point of contact for referral flow to the program including liaising with Central Intake Program, referral sources and partner mental health and addiction services
• Supporting the clerical staff with prioritization of patient visit bookings, re-scheduling and workflow.
• Collaborate with internal and external stakeholders to ensure ongoing evaluation and continued streamlining of coordinated access and updating processes as needed to facilitate timely access to care.
• Supporting quality improvements and evidence-based practice for all members of the team (service coordinators, peer mentors and intake assistants)
• Creates an environment that promotes collaborative teamwork, clinical inquiry, innovative thinking, constructive debate and greater autonomy in clinical decision-making.
• First point of contact for investigation into complaints from patients/referral sources or incident reports
• Provides clinical leadership through coaching, education and mentoring to all staff in the program to meet best practice standards in alignment with program and organizational expectations.
• Promptly follows up on any patient complaints or incidents, utilizing each complaint/incident as an opportunity for CQI. Completes incident report and utilizes the support of the manager as necessary to reach a satisfactory resolution.

Halton Healthcare endeavors to hire individuals who exemplify our mission, vision and values of accountability, respect and compassion which guide our individual behaviours and attitudes.

• Bachelor’s degree from a social service/ healthcare program
• Master’s degree preferred
• Regulated Healthcare Professional (Registered Nurse, Social Work, Occupational Therapy) preferred
• Minimum of 5-7 years mental health and addiction service delivery experience in hospital and community setting
• Minimum 3 years working experience in Mental Health and Addiction coordinated access model, such as one-Link
• Minimum of 3-5 years participating and/or leading clinical quality improvement projects relevant to mental health and addiction service
• Minimum 3 years mentorship, supervision or teaching experience/qualifications
• Significant experience in leading a knowledge translation project or change management initiatives to improve care/service delivery
• Able to professionally and articulately represent the program at various internal and external committees.
• Able to demonstrate the ability to work across multiple sectors, create positive relationships including the MH LHIN
• Demonstrated skills in change management and conflict resolution.
• Demonstrated understanding of mental health and addiction system and services in the region
• Proven ability to provide conflict resolution through listening, feedback and coaching.
• Ability to travel by car between sites and to meetings (2-5 times per month).

Hours: 8-4, some evening hours required based on operational needs

Salary: $51.537 to $63.851 per hour

Date Posted: July 4, 2024

Internal applications due by: July 11, 2024

REF626U

Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.