Business Clerk- 3F Ambulatory Hematology/Oncology

As a member of the healthcare team, the Business Clerk provides clerical support to patients, families and care providers on the individual care teams. The Business Clerk is responsible for registering and booking patient clinic appointments. Other functions of the job include answering multiple incoming lines and directing these calls appropriately, greeting patients and families, and responding to various types of inquiries from the care teams and/or patients and families.
 

1. Grade 12 or equivalent.
2. Graduate of community college secretarial or office administration program or equivalent office experience.
3. Minimum of one year experience in a Business Clerk role that included scheduling and booking patient appointments.
3. Demonstrated knowledge and skills in using EPIC, MS Office, MS Access, MS Word, MS Excel, MS Exchange, MS PowerPoint and Sovera.
4. Keyboarding minimum of 40 wpm.
5. Medical Terminology Certificate 1 and 2 or demonstrated knowledge equivalent to the Medical Terminology Certificate 1 and 2 acquired in a different Business Clerk position, which may be subject to testing.
6. Demonstrated excellence in telephone communication skills in a fast paced clinic environment.
7. Mathematical skills related to clinic statistics, payroll and scheduling.
8. Demonstrated effective communication (verbal and written), interpersonal, public relations and problem-solving skills.
9. Demonstrated ability to set priorities and organize work accordingly.
10. Demonstrated ability to deal with various hospital departments effectively and collaboratively.
11. Demonstrated ability to appreciate the confidential nature of the position.
12. Ability to sit for long periods, requires focused attention using a computer, repetitive keyboarding, repetitive bending and reaching.