Description
With a career at The Home Depot, you can be yourself and also be part of something bigger.
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.
Key Responsibilities:
Ensures Customer Satisfaction
- Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
- Maintain a sufficient quantity of carts near the entrance of the store.
- When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
- Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
- Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.
Maintains Safety and Security
- Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
- Follows all Safety and Loss Prevention policies and procedures.
- Using appropriate safety procedures with all equipment.
Competencies:
- Communicates Effectively
- Customer Focus
Skills:
- Interpersonal skills
- Organizational skills
- Attention to detail
Direct Manager/Direct Reports:
- Front End Supervisor
Travel Requirements:
- None
Physical Requirements:
- Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
Hybrid Work:
- Dependent
Working Conditions:
- Working within a flexible schedule that may include evening and weekends.
- Warehouse environment that can be dusty and noisy.
- Working in all weather conditions - frequent exposure to different weather conditions when loading and unloading product.
- Doors are frequently open, causing drafts and interior temperature changes.
Minimum Education:
- Highschool Diploma or Equivalent
Minimum Years of Work Experience:
- 1 to 2 years Retail experience
Minimum Leadership Experience:
- NA
Certifications:
- NA
Other Requirements/Assets:
- NA
