Assistant Director Of Client Services
Mission Statement:
Homes First Society develops and provides affordable, stable housing and support services to break the cycle of homelessness for people with the fewest housing options.
Position type: Full time, Permanent
Reports to: Director of Client Services
Hours of work: Monday to Friday, 9 am to 5 pm
Start Date: ASAP
Salary: To be discussed
Submit Resume to: ramyaraman64@homesfirst.on.ca
APPLICANTS MUST QUOTE “ADC-25"
The Assistant Director of Client Services, under the direction of the Director of Client Services, contributes to the success of Homes First Society by effectively planning, organizing, leading, and managing enhanced services provision, outreach services, and activities in accordance with all relevant policies and procedures. The Assistant Director of Client Services will work in partnership with the City of Toronto and other stakeholders to build capacity by designing, developing, and implementing strategic goals with an emphasis of establishing and maintaining enhanced services, outreach service, and activities in The Greater Toronto Area that address the needs of individuals experiencing homelessness or insecure housing.
Job Responsibilities:
- Liaises with community agencies and monitors compliance with program requirements; analyzes and recommends solutions for non-compliance and to enhance equitable outcomes in collaboration with Chief Executive Officer
- Develops and maintains close working relationships with diverse stakeholders, including people with lived experience, healthcare providers, government/non-governmental agencies, and the public, to facilitate the delivery of services.
- Assists with large-scale projects from inception through to implementation while balancing political, community and other stakeholder interests.
- Assists with preparation of funding applications and/or approvals from regional, provincial and federal agencies and obtains approvals in accordance with Regional requirements.
- Ensures efficient, effective, and responsive client services that consider individual and community needs balanced against fiscal and legal responsibility.
- Assists with overseeing the performance of a multi-disciplinary team of professionals
- Assists with developing program, organizational, and financial plans
- Collaborates with all levels of the organization to facilitate change and create cost efficiency
- Assists with evaluating new and existing programs and services in relation to their value and efficacy
- Administers the organization's funds according to the approved budget, and monitor its financial expenditures
- Assists with creating and approving company-wide policies and procedures, ensuring they meet or exceed compliance requirements and best practice standards
- Assists with the development and implementation of both short- and long-term tactical and strategic plans in accordance with established goals and objectives
- Assumes functions of the Manager in that person’s absence, as directed
- All other tasks as assigned
Qualifications:
- Post Secondary Education in a related field or equivalent experience
- Five to ten years of progressive experience in a related field
- Strong formal and informal leadership skills
- Ability to initiate and model positive change
- Ability to delegate, set expectations, and monitor progress of all direct reports
- Sound analytical thinking, planning, prioritization, and execution skills
- Ability to build and maintain lasting relationships with key external stakeholders
- Experience with budget preparation and management
- Experience with coaching and development of management-level employees
- Intuitive grasp of organizational structure to manage cross-departmental and cross-disciplinary resource allocation
- General knowledge of community services and homelessness programs, health promotion strategies, social determinants of health, harm reduction, public policy, practices and issues, the political environment, and current housing and homelessness issues.
- Knowledge of and demonstrated systems thinking ability and change management design, process and implementation strategies.
- Demonstrated knowledge of relevant Standards, Acts, Legislation and Regulations, including the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA).
- Knowledge of relevant laws, standards and guidelines; including the Ontario Landlord and Tenant Act and Residential Tenancies Act
- Excellent interpersonal, conflict resolution and organization skills
- Certificates in First Aid, CPR, Crisis Prevention and Intervention an asset
- Certificate of Completion of Homelessness Learning Hub’s Harm Reduction for the Homelessness Sector considered an asset
Working in an environment where there may be smoke is required.
The successful applicant must provide a criminal record check that is satisfactory to Homes First Society
Homes First Society is an equal opportunity employer
Please no phone calls, only those people selected for interviews will be contacted.
Accommodation
Homes First is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known and we will work with you to meet your needs.
Covid-19 Vaccination Policy
Please note, all candidates offered a position with Homes First from September 8, 2021 onward must be fully vaccinated and provide proof of their vaccination status as a condition of employment. Please note Homes First will comply with its human rights obligations and accommodate employees who are legally entitled to accommodation.
