Assistant Manager of 24-Hour Housing (Contract)

Mission Statement: Homes First Society develops and provides affordable, stable housing and support services to break the cycle of homelessness for people with the fewest housing options.

APPLICANTS MUST QUOTE “CAM-24"

This position accomplishes Homes First Society objectives by assisting the Manager with the day-to-day aspects of the 24-hour housing programs. The role maintains community partnerships and oversees client services to ensure high quality supports and programming. In addition, this role will adhere to the mission statement, policies, and procedures at Homes First Society.

Essential Job Results:

• Works closely with and reports to the Manager, helps oversee the operation of all housing programs with 24-hour staffing. This includes but is not limited to helping select, train and lead all management and union staff; initiating or supporting actions within the rental legislation in Ontario, including representing the organization at the Landlord and Tenant Board; collecting client data and ensuring timely filing of reports to funders, including the use of Toronto Grants, Rebates and Incentives Portal (TGRIP); and meeting regularly with Coordinated Access and Priority Access to Housing with Supports (PATHS).
• Provides support when necessary to Site Managers in performing tasks and duties; ensuring related staff training is completed. Prioritizing and assigning responsibilities and duties to team members; and communicating job expectations.
• Helps maintain positive relationships with relevant community, health, and government partners, including scheduling and attending meetings; providing support with partnership development, training; and attending stakeholders/city-wide development meetings.
• Represents Homes First at future workshops, groups, etc.
• Monitors and adheres to legislative requirements, such as the rental legislation in Ontario, Collective Agreement, Employment Standards Act, Ontario Human Rights Act and Homes First’s policies and procedures.
• Supports with data collection, evaluation, and development.
• Prepares and submits reports by required dates.
• Maintains both external and internal confidentiality.
• Attends regular team meetings and subsequently provides supports related to decision making/case planning.
• Supports Site Managers with the supervision of a unionized workforce and ensures that all staff work is within the context of the Collective Agreement.
• Orients team members as needed.
• May be required to work outside of regular hours.
• Other duties as assigned.

Qualifications:

• A degree in a relevant discipline equivalent to an undergraduate degree or equivalent combination of education and experience in the field of social work/social services.
• At least three years’ experience working in community-based settings with homeless and marginalized individuals, including people who use illicit drugs.
• At least two years’ experience in a leadership role in a unionized environment.
• Strong communication skills with the ability to problem solve and provide support, including the ability to develop systemic solutions to how new and existing work is completed.
• Familiarity with facilitating trainings/groups.
• Knowledge of the Ontario Employment Standards Act.
• Knowledge of relevant housing legislation including the rental legislation in Ontario (Residential Tenancies Act, Rental Fairness Act, etc), RGI requirements, and Landlord and Tenant Board processes.
• Ability to work collaboratively within a team to integrate teams’ work as well as work with other teams.
• Extensive knowledge of the issues and best practice approaches working with 2SLGBTQ communities through an anti-racist intersectional framework
• Demonstrated ability to work with 2SLGBTQ communities including demonstrated experience integrating anti-racism, anti-oppression and intersectional values and principles into daily practice.
• Ability to be self-directed, work independently and manage a varied workload.
• Demonstrated interpersonal, decision making, conflict management, critical thinking, and organizational skills.
• Highly developed understanding of and ability to communicate appropriate professional boundaries.
• Extensive experience with conflict resolution and well-developed de-escalation skills.
• Commitment to social justice principles and an understanding of the intersection of gender, race, sexuality, and class
• Demonstrated experience with overdose prevention and response; as well as knowledge of applicable legislation and government policies related to overdose and harm reduction services.
• Ability to develop and execute plans to achieve functional goals.
• Excellent written communication skills.
• Computer literacy, including the ability to access and use a variety of information system tools.

Working in an environment where there may be smoke is required.

The successful applicant must provide a criminal record check that is satisfactory to Homes First Society

Homes First Society is an equal opportunity employer.

Homes First is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known and we will work with you to meet your needs.

Please note, all candidates offered a position with Homes First from September 8, 2021 onward must be fully vaccinated and provide proof of their vaccination status as a condition of employment. Please note Homes First will comply with its human rights obligations and accommodate employees who are legally entitled to accommodation.