Attendance Support and Abilities Consultant

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.   

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

Join our professional team of Attendance Support and Abilities Consultants as we work together to deliver compassionate care that is responsive to the healthcare needs of our community.  

Right now we’re looking for an Attendance Support and Abilities Consultant to work in our Occupational Health & Safety department. This person will support the portfolio in its mandate to provide occupational health and safety services, attendance support and abilities services and healthy workplace programming services for all staff, physicians and volunteers.  

Reporting Relationship: Director of Occupational Health & Safety

Employee Group: Non Union  Location: Wilson Site  - ON SITE

Position Responsibilities: 

• Responsible for  administering all  WSIB claims.
• Decide on STD/LTD/WSIB case actions in collaboration with identified stakeholders including employees, managers, other Occupational Health and Safety team members, HR
• Works with other Occupational Health and Safety team members in managing WSIB claims (including appeals) and return to work activities.
• Utilizes the existing claims documentation system (Parklane) to track claims management activities, identify required follow up and communication and generate statistical information to assist in identifying trends and support opportunities.
• Plan, develop and facilitate return to work programs and processes.
• Provide support, guidance and timely information relating to the attendance support and abilities program to all applicable stakeholders.
• Administration and delivery of attendance support and abilities program including information gathering, adjudication of short term disability cases, timely communication, efficient file management, and flexibility in decision making.
• Responsible for administering all Short Term Disability (STD) claims.
• Refer cases for LTD benefit consideration and coordinate/assist with occupational and non occupational return to work cases, WSIB case management, and related communication.
• Assesses functional abilities in conjunction with applicable treating healthcare practitioner(s), employee, manager, Occupational Health & Safety and Human Resources as applicable.

• Assist in the development and delivery of education for managers, employees and any other identified stakeholders.
• Work in conjunction with identified stakeholders (e.g. managers, HR) on attendance support program matters
• Provide feedback regarding case workload, process efficiency and customer service, unions, insurers and any other applicable stakeholder
• Escalate complex or contentious cases to Director
• Recommendations and review of third party independent medical assessment services and reporting processes
• Gives input to Director on program quality improvements based on gap analysis and trending information
• Comprehensive knowledge of human resources practices and processes, collective agreements, and legislation specific to WSIB, OHSA, Human Rights Code, Ontarians with Disabilities Act, Employment Standards Act, Freedom of Information and Privacy Protection Act

Qualifications:

• Undergraduate degree in a health related field required
• Certified Disability Management Professional (CDMP) specialist required
• National Institute of Disability Management and Research (NIDMAR) or equivalent membership in good standing preferred
• Regulated health professional association (e.g. Nursing, Kinesiology, Physiotherapy) membership in good standing required
• Minimum of 5 years of Short Term Disability and WSIB experience required
• Experience in a healthcare unionized environment preferred
• Excellent knowledge of MS Office (e.g. Outlook, Word, Excel, PowerPoint, etc.) and Parklane software required

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.