M365 Digital Learning Instructor

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.   

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

Join our Digital Learning team.At Humber River Health, our Digital Learning team plays a pivotal role in the development of education for all projects and digital upgrades, design and implementation of a proficiency review to assess staff’s knowledge and identify any gaps post roll out.  This includes the scheduling, organizing and facilitation of monthly onboarding education sessions for new staff and staff returning from LOA.   

We are currently seeking a M365 Digital Learning Instructor to work with our Digital Learning Team.  This person is primarily responsible to build and implement a formal program for ongoing M365 change management and the effective training and roll-out of future product evolutions within our organization. This work will entail the establishment and operation of a governance structure for ongoing management and at the elbow support for users as we transition everyone in the M365 application.

Reporting Relationship: Manager, Digital Learning Team

Location: Wilson Site (onsite)

Employee Group: Non Union

Hours of work: Monday to Friday 8am-4pm

***Please note this is a fully onsite position

Position Responsibilities:

• Responsible for leading, developing and facilitating M365 adult learning to professionally regulated staff
• Perform business requirement gathering sessions
• Perform post on-boarding optimization evaluation to identify and address training gaps related to M365
• Create a formal program for the M365 implementation and ongoing roll out of future product evolutions within the organization
• Work collaboratively with Innovation Excellence and Digital Learning Team to incorporate change management components to facilitate buy-in and adoption of M365 applications
• Responsible to validate ongoing staff competency in all optimal workflows, and communicate to ICAT any gaps/challenges identified for process improvement
• In collaboration with Digital Learning Team, develop, document and communicate M365 training content, validation scenarios and provide at the elbow support to end users
• Actively work with M365 Champions to facilitate knowledge transfer as the M365 program evolves
• In collaboration with Digital Learning Team, perform annual review of all training and support for staff for proficiency with M365 application
• Identify all areas of improvement related to training, implementation, knowledge transfer and at the elbow support requirement quarterly
• Act as subject matter expert in all related M365 application roll outs
• Provide voice of client to application adoption, training methodology, rollout and support stages
• Perform other duties as assigned

Qualifications:

• Bachelor's Degree in a health sciences field or education
• Master’s level degree in Informatics or Education preferred
• Minimum of 3-5 years relevant work experience in Adult Learning
• Minimum 1-2 years expert level experience as a Microsoft Office Specialist
• Technical proficiency with MS Office (Outlook, Word, Excel, PowerPoint etc.)
• Experience with Meditech documentation systems preferred
• Strong interpersonal communication skills, tact and diplomacy
• Strong analysis, problem solving and organizational skills
• Demonstrated ability to work as part of a team as well as independently 
• Excellent attendance and discipline free record required.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.