Senior Manager, Change Management

50296 - Toronto - Regular

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Description:

We are seeking a highly skilled and experienced Manager, Change Management (Senior) to lead the Organizational Change Management (OCM) function on large to medium scale business transformation / technical / IT projects. The ideal candidate will have a strong background in vendor management and oversight, ensuring that all OCM activities align with project goals and deliverables, and that successful outcomes are reached. The ideal candidate will have solid experience leading change (including managing training) in the utilities industry and have a proven track record of delivering full-service OCM, both to corporate users as well as field staff.

General Accountabilities:

• Lead the end-to-end organizational change management delivery on large to medium scale business transformation / technical / IT projects, working closely with business, IT and external vendors or partners
• Support the executive leadership team in changing the company culture and/or ways of working as part of strategic initiatives or projects to support the strategic objectives of a Shareholder owned company
• Support Lines of Business in realizing business value from major projects through change management techniques designed to prepare and support the organization and employees in pursuit of expected value.

• Demonstrate visible leadership to develop and maintain a safe and healthy workplace
• Create value for our customers by designing appropriate programs to ensure Strategic goals and/or Business Cases are achieved (As they relate to people adoption expectations)
• Create a culture and maintain a work environment where employees can be fully engaged
• Participate in the design, build, implementation and sustainment of the Change Management, Center of Excellence/Department within Human Resources
• Identify, recommend and design /implement approved change management programs by working collaboratively with the senior LOB leadership teams including project sponsors (VPs and below)
• Direct and oversee Change Management program activities including facilitation of meetings and working sessions as well as assigning appropriate resources
• Ensure that appropriate Change Management activities are conducted in order for the project to go-live with minimal impacts to business operations, and maximum adoption for the future state
• Share oversight responsibility for implementing and maintaining the enterprise Change Management methodology
• Manage Change Management program work plans, budget and status reports for corporate projects (with internal or external resources, or both)
• Coach/Mentor Change Management Delivery resources and assist them in competency and career development
• Identify and communicate cross-area or cross-release issues that may affect business areas related to corporate projects

Specific Accountabilities:

1. OCM Vendor Management:

• Oversee and manage relationships with external vendors providing OCM services, ensuring they meet project requirements and deliver high-quality outcomes.
• Evaluate vendor performance and implement strategies for improvement, fostering a collaborative environment that drives success.
• Write RFPs, evaluate proposals, negotiate contracts and manage budgets related to OCM vendor services, ensuring cost-effectiveness and quality outcomes in alignment with organizational objectives.

2. Leadership in OCM for medium to Large Projects

• Lead the OCM workstream for large to medium business transformation projects, developing and implementing change management strategies that facilitate smooth transitions and minimize resistance.
• Build trusting relationships to drive the OCM project outcomes and to advise / coach business and IT leaders, managers and staff to be change leaders for the change
• Collaborate with cross-functional teams to assess the impact of changes on stakeholders and develop and manage tailored communication and training plans.
• Monitor and report on the effectiveness of OCM initiatives, using data-driven insights to refine strategies and enhance project outcomes.

Selection Criteria:

• Advanced working level knowledge of Change Management methodologies and deliverables, to support both enterprise/organizational level change and the individual change journey and demonstrated experience. Preferably Prosci certified

• Strong experience in strategic change, change communications, adult learning and training methods and their application in business, both in a corporate and field setting, and user adoption
• Experience planning and implementing OCM strategies for multi-year, business transformation, or engineering / technical operational projects with a technology component
• Intermediate level knowledge of project management principles and project lifecycles, as applied to business
• Intermediate level of knowledge contracting for and managing external resources

Essential Experience:

• Completion of a university degree and up to 10 - 15 years of OCM experience
• 8+ years of experience leading the delivery of Change Management programs, and delivering successful OCM outcomes
• Experience in delivering projects that cross people, process and technology domains
• Experience overseeing multiple projects and teams
• SAP Transformation and/or SAP S/4HANA project experience

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2025.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2025"

Deadline: April 30, 2025

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.