University Co-op Student- Sales and Technical Support Representative- 12 Months, Summer 2025

Job Title : University Co-Op Student

Location : TCT - Hydro One Head Office - Trinity Square, 483 Bay Street, Toronto, ON M5G 2P5

Company : Acronym Solutions

Acronym Solutions is a full-service information and communications technology company that provides a range of scalable and secure solutions. With more than 20 years’ experience managing the communications system that enables Ontario’s electrical grid, Acronym is uniquely positioned to understand the mission-critical needs of any business. We deliver innovative and reliable services that respond to the changing demands of businesses and support rapid growth and digital transformation.

It’s an exciting time to join the team at Acronym Solutions!

The successful applicant will help plan, develop, and support sales related Application and IT solutions along with related processes and sales support at Acronym Solutions Inc.

General Accountabilities:

• Maintain complex enterprise application systems - Salesforce and Microsoft Dynamics and their integration and relate the functionality directly to the sales team
• Provide front line technical support to the sales department
• Produce technical documentation
• Assist sales with entering, revising and remediating orders
• Participate in large scale enterprise IT projects and the sales representative
• Interface with other units and required
• Other Sales support as required

Position will provide you with the following Professional Development:

• The successful applicant will have the opportunity to work directly with the sales functional management to show the practical delivery of sales related software and how it is implemented (reporting to sales and not IT)
• The successful applicant will learn how to prioritize tasks in a fast-paced environment, how to work as part of a functional and project team using both written and verbal means
• The successful applicant with learn the practical use of various software tools to support the sales function such as Salesforce, MS Dynamics, Visio, Excel, Word, various database platforms and other tools that are used in the Telecom industry.
• See how a commercial service provider operates from a sales functional perspective
• Practical hands-on operation of the tools to support a customer focused, revenue generating company - deep experience in the sales operations function
• Hone your skills in customer service
• Develop skills in technical documentation
• Participate in enterprise software implementation and integration projects.

Selection Criteria:

• 3rd or 4th year Computer Science, IT or related, Business
• Understanding of Salesforce and MS Dynamics and how to use them
• Understanding of SNOW - application level - nice to have
• Familiarity with Networking concepts
• Experience working in a team environment on multidisciplinary projects
• Experience in diagnosing and troubleshooting problems with IT systems
• Experience in producing various technical and performance reports/ document with various software applications much as Salesforce, MS Dynamics, and the Office suite of products
• Effective listening, verbal and written communications skills
• Strong customer commitment
• Demonstration of time-management skills
• Team and Individual problem solving and strong analytical skills
• Can work independently and in a small team environment
• Ability to create new processes - design, document and delivery process and education

Acronym requires that all students applying for student opportunities be enrolled in post-secondary level studies and be returning to full-time studies upon the completion of their work term. Exceptions will be made in cases where students require a work term in order to graduate. Only applications submitted via Acronym's career page will be accepted.

If you are an international student, please ensure you have obtained a proper work permit and a Social Insurance Number (SIN). Speak with your school’s career centre if you have any questions about acquiring this documentation.

At Acronym we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

Thank you for considering a career with Acronym, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Acronym will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Deadline: January 27, 2025

**Please note that students are to apply to a maximum of 3 co-op positions per term.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Acronym Solutions; however, only those candidates who are selected for an interview will be contacted.